Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
KRISTY ROBBINS

KRISTY ROBBINS

Receptionist/Sales Associate
Caledonia,Michigan

Summary

Skilled multitasker with good interpersonal, problem-solving and organizational skills. Willing to take on any task to help team. Looking for a long term, full time, receptionist position.

Overview

24
24
years of professional experience

Work History

Stay At Home Parent

N/A
10.2012 - Current
  • Provide care for 10 yr old son and several animals

Stylist Sales Associate

Maurice’s
12.2021 - 05.2022
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Connected and engaged with customers to understand styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Embraced fashion and understood market trends to articulate in client interactions.

Receptionist

TED Design, LLC/Johnson’s Carpet One
09.2010 - 11.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Organized, maintained and updated information in computer databases.

Seasonal Sales Associate

Macy's
11.2008 - 12.2008
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

File Clerk (temporary)

Aerotek: Recruiting And Staffing
07.2010 - 08.2010
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Followed security protocols to protect sensitive and proprietary information.
  • Operated office equipment to scan and copy documents.

Receptionist

Great Lakes Computer
07.2007 - 09.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Sales Associate

Helzberg Diamonds
12.2005 - 08.2006
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Skincare Guide

Estee Lauder/Origins
03.2005 - 12.2005
  • Listened to customers’ skincare and cosmetic concerns and suggested appropriate products
  • Provided customer service, took inventory, opened and closed out cash drawers, recorded sales data

Office Associate

Helzberg Diamonds
10.2001 - 03.2005
  • Interacted with customers by phone or in-person to provide information.
  • Responded to inquiries from callers seeking information
  • Strived to meet personal and store sales goals
  • Responsible for inventory control
  • Operated point of sale system
  • Maintained a clean and organized office area

Assistant Manager

Jack’s Shoe Store
01.2001 - 06.2001
  • Responsible for inventory control
  • Balanced cash drawer and made bank deposits
  • Provided customer service by listening to customers’ concerns about their feet and footwear and used that information to find the the right shoes for their needs

Specialized Tutor

Grand Valley State University
01.2000 - 04.2000
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Education

Bachelor - Psychology, sPsychology

Grand Valley State University
Allendale, MI
2000

Skills

  • Customer Service
  • Microsoft Excel, Office, PowerPoint
  • Active Listening
  • Clerical Support
  • Interpersonal Skills
  • Asset Protection
  • Time Management
  • Social Media
  • Office Equipment
  • Cash Register Operation
  • Customer Assistance
  • Folding Clothes
  • Persuasive Selling
  • Cash Handling
  • Suggestive Selling
  • Store Opening and Closing
  • Retail Sales
  • POS System Operations
  • Sales Goal Attainment
  • Product Knowledge
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Transaction Processing
  • Product Recommendations
  • Dressing Room Assistance
  • Item Ticketing and Pricing
  • Safety and Cleanliness Standards
  • Ability to Lift 40 Pounds
  • Answering Customer Questions
  • Time Management
  • Social Media
  • Office Equipment
  • Mail Handling
  • Telephone Skills
  • PC Proficiency
  • Database Administration
  • Verbal and Written Communication
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Microsoft Office
  • Security Awareness
  • Bank Deposits
  • Reception Desk Management
  • Supply Management
  • Organization Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Stylist Sales Associate

Maurice’s
12.2021 - 05.2022

Stay At Home Parent

N/A
10.2012 - Current

Receptionist

TED Design, LLC/Johnson’s Carpet One
09.2010 - 11.2010

File Clerk (temporary)

Aerotek: Recruiting And Staffing
07.2010 - 08.2010

Seasonal Sales Associate

Macy's
11.2008 - 12.2008

Receptionist

Great Lakes Computer
07.2007 - 09.2008

Sales Associate

Helzberg Diamonds
12.2005 - 08.2006

Skincare Guide

Estee Lauder/Origins
03.2005 - 12.2005

Office Associate

Helzberg Diamonds
10.2001 - 03.2005

Assistant Manager

Jack’s Shoe Store
01.2001 - 06.2001

Specialized Tutor

Grand Valley State University
01.2000 - 04.2000

Bachelor - Psychology, sPsychology

Grand Valley State University

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KRISTY ROBBINSReceptionist/Sales Associate