Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Credentials
Timeline
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Kristy Roop

Kristy Roop

Human Resources Field Senior Director
Fenton,MN

Summary

Accomplished, energetic and driven retail, merchandising and general management executive with 20+ years of expertise, including senior leadership roles in both corporate and retail field environments. Successful management and accountability of over $18B in omni-channel revenue in a complex, multi-category and dynamic business within Best Buy, a Fortune 100 organization. Extensive experience in strategy development, enhancing operational efficiencies, negotiating and building executive level vendor relationships with global companies, cross-functional teaming, curating assortments and pricing strategies, and building industry leading customer experiences. Currently, as a Territory Senior Vice President at Petco, has responsibility for 400 store locations, with a field team of 6,000 employees. Approaches business planning, problem-solving and people management with a motivating, transparent and values-based leadership style. Proven track record of leading teams and businesses through transformations, most notably as a pivotal contributor to the "Renew Blue" transformation at Best Buy and in the retail operating model transformation at Petco. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
14
14
years of post-secondary education

Work History

Senior Director, Field Human Resources

Best Buy
03.2022 - Current
  • Retail Operational Management
  • Provide leadership and direction to the territory management team to ensure that sales and profit goals are achieved and to develop and implement plans, policies and procedures in an effort to maximize EBITDA
  • Foster a positive environment for a 6,000 person employee base within 23 districts while balancing comprehensive accountability for staffing decisions, payroll management, scheduling, merchandising execution, store compliance and brand standards along with driving customer satisfaction and loyalty
  • Maximize strategically important in-store service offerings, inclusive of grooming, dog training and veterinary services.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Prioritized and allocated valuable resources to meet business targets.
  • Established relationships with key retail accounts.
  • Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Developed succession plans and promotion paths for staff.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.

Director, Northeast Human Resources

Best Buy Co., Inc.
08.2018 - 03.2022
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

District Manager

Best Buy Co., Inc.
08.2014 - 08.2018
  • Supervised [Number] locations to enforce high-quality standards of operation.
  • Modeled best practices for sales and customer service.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

District Services Manager

Best Buy Co., Inc.
07.2013 - 08.2014
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

District Sales Manager

Best Buy Co., Inc.
11.2011 - 07.2013
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

General Manager

Best Buy Co., Inc.
01.2006 - 11.2011
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

No Degree - Business

Michigan State University
East Lansing, MI
05.2001 - 01.2015

Skills

Logistics Management

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Accomplishments

  • Developed and negotiated the partnership between Best Buy and Amazon related to the Fire TV Edition integrated smart TV platform, inclusive of financial modeling, channel distribution and technical specification guidelines
  • Negotiated and implemented Home Theater Vendor Experiences with Samsung, Sony, LG and Vizio, inclusive of investments for in-store merchandising, marketing and dedicated labor
  • Developed and presented the launch of 4K Televisions to all levels of the organization, leading the way for a multi-year revenue and market share growth plan
  • Negotiated and implemented Smart Home Experience Tables with Google and Amazon as part of the larger Smart Home growth acceleration strategy, inclusive of investments for in-store merchandising, marketing and dedicated labor
  • Implemented successful cost reduction initiatives across all business units, with significant results stemming from reductions in TV damage avoidance (estimated $80M in cost savings over 2 years) and Appliances open-box recovery efforts, efficiently moving distressed open box units out of stores
  • Designed and successfully procured the capital funding for the Vendor Gateway project, ensuring a smooth digital transition for all enterprise vendor contracts and funding beginning in 2019

Leadership Credentials

  • Board Member - Best Buy Foundation (2016-2019)
  • Executive Sponsor - Best Buy Charity Classic Gala (2016-2019)
  • Executive Sponsor - Amazon Fire TV Edition Strategic Integration (2017-2019)
  • Executive Sponsor - Home Theater and Appliances Cost Reduction (2015-2019)
  • Executive Sponsor - Vendor Gateway Project (2018)
  • Women of CE Legacy Award Winner (2015)
  • Fortune Most Powerful Women, Next Gen (2014)

Timeline

Senior Director, Field Human Resources

Best Buy
03.2022 - Current

Director, Northeast Human Resources

Best Buy Co., Inc.
08.2018 - 03.2022

District Manager

Best Buy Co., Inc.
08.2014 - 08.2018

District Services Manager

Best Buy Co., Inc.
07.2013 - 08.2014

District Sales Manager

Best Buy Co., Inc.
11.2011 - 07.2013

General Manager

Best Buy Co., Inc.
01.2006 - 11.2011

No Degree - Business

Michigan State University
05.2001 - 01.2015

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Kristy RoopHuman Resources Field Senior Director