Kristy Roth
Lake Clarke Shores,FL
Summary
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
19
19
years of professional experience
Work History
Medical Front Office Receptionist
Orthopedic Surgery Associates
Boynton Beach, Florida
02.2024 - Current
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Scanned documents into the practice's EMR system as needed.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Performed data entry accurately into the practice's EMR system as needed.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Coordinated referrals between primary care providers and specialists.
- Informed providers of any changes in patient status or medical history updates during visits.
- Greeted patients and visitors in a friendly and professional manner.
- Provided excellent customer service through courteous interactions with patients and families.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Trained new staff members on front desk operations and processes.
- Reconciled daily payments received against charges billed on each account.
- Verified patient demographic information at time of check-in and check-out.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Followed HIPAA guidelines when handling confidential patient information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Posting Clerk
FMS Bonds Solutions
Boca Raton, Florida
10.2016 - 09.2019
- Provided support to other departments as needed.
- Maintained accurate records of all documents processed.
- Processed payments, returns, refunds, credits, and other transactions accurately and efficiently.
- Performed general clerical tasks such as photocopying, faxing, filing.
- Organized paperwork for easy retrieval when needed.
- Tracked packages using shipping software such as UPS or FedEx.
- Ensured compliance with applicable laws regarding document retention policies.
- Monitored stock levels for office supplies and placed orders as needed.
- Verified and recorded incoming and outgoing mail to ensure accuracy of data.
- Scanned, sorted, and filed hard copies of documents according to established procedures.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Medical Office Coordinator
Tenet Florida Physician Services
Coral Springs, Florida
11.2008 - 02.2013
- Processed insurance claims forms submitted by patients or other providers.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
- Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Ordered medical supplies as needed to keep inventory stocked.
- Participated in training sessions on new software programs used within the office environment.
- Served as a liaison between the practice manager and other departments within the organization.
- Organized patient records, including filing and updating medical histories.
- Kept updated on changes in insurance regulations that may affect billing procedures.
- Developed policies and procedures related to front desk operations.
- Processed prescription refills in accordance with established protocols.
- Reviewed account balances regularly to identify any discrepancies or outstanding payments due.
- Assisted with coding of diagnoses when requested by physician staff.
- Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
- Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Submitted diagnosis and procedure codes for insurance companies.
- Called in prescription refills for patients.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Data Entry Clerk
Bethesda Memorial Hospital
Boynton Beach , FL
08.2005 - 09.2008
- Utilized various software programs to enter data into the system accurately.
- Reconciled accounts receivable reports to ensure accuracy of payments received.
- Responded promptly to customer inquiries regarding billing disputes or discrepancies.
- Verified patient insurance eligibility and coverage for medical services rendered.
- Processed credit card payments from patients for medical services rendered.
- Followed up on unpaid or denied claims in a timely manner.
- Corrected, completed and processed claims for payer codes.
- Entered patient charges and payments into electronic health records.
- Maintained historical records by microfilming and filing documents.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Collected, posted and managed patient account payments.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Education
High School Diploma -
Lake Worth Community High School
Lake Worth, FL06-1999
Skills
- Appointment management
- Patient Scheduling
- Insurance Verification
- Medical Coding
- HIPAA Compliance
- Patient Registration
Timeline
Medical Front Office Receptionist
Orthopedic Surgery Associates
02.2024 - Current
Posting Clerk
FMS Bonds Solutions
10.2016 - 09.2019
Medical Office Coordinator
Tenet Florida Physician Services
11.2008 - 02.2013
Data Entry Clerk
Bethesda Memorial Hospital
08.2005 - 09.2008
High School Diploma -
Lake Worth Community High School
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