Kristy Ruffino Dugan
Bethalto,IL
Summary
Dynamic professional with extensive experience in the food/ service industry. Expertise in wine and food pairings.
Excels in fast paced customer service environment. Proven track record in delivering exceptional service and fostering team collaboration. Skilled in managing customer satisfaction, and adapting to dynamic situations. Known for reliability, flexibility, and ability to work peacefully with others.
Proven ability to create memorable guest experiences and maintain well-organized area. Reliable team player and adaptable to changing needs, showcasing skills in customer interaction.
Overview
23
23
years of professional experience
Work History
Owner/ Designer/ Artist/ Sales/ Marketing
Incendiary Wares
02.2009 - 05.2023
- Managed client relationships to ensure satisfaction and foster long-term partnerships.
- Enhanced brand reputation with targeted marketing campaigns and community involvement.
- Championed sustainability initiatives, reducing environmental footprint and promoting corporate responsibility.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Physical Therapist,Teacher, Manager
Natural Movement Solutions
11.2015 - 12.2019
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Conducted clinical assessment and evaluation to determine patient needs.
Bartender
Famous Door 339 Bourbon
10.2004 - 09.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bread/Pastry Chef
Winfield Farm Bakery
03.2004 - 09.2006
- Prepared a wide variety of pastries, desserts, and baked goods to meet customer preferences.
- Collaborated with catering teams to ensure timely delivery of custom pastry orders.
- Maintained cleanliness and organization of baking stations to comply with health and safety regulations.
- Maintained consistency in pastry quality by adhering to standardized recipes and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
Head Waiter/Front of House Trainer
Semolina International House of Pasta
01.2000 - 10.2004
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Arts - Visual Arts/Music/English Lit
University of Louisiana
Lafayette, LAELDOA/ Myofacial Soma Therapies
Legacy Institute of ELDOA-Somatic Training
Dallas, TXNatural Childbirth\ Midwifery
The Bradley Method
Sherman Oaks, CASkills
- Effective Multitasking Skills
- Vast experience in customer service/relations and sales
- Over 10 years experience in food/service industry
- Honest and reliable adult, in good health with no young children
- Thrives in Fast-Paced Environments
- Strong Work Ethic
- Fast learner
- Collaborative Team Member
- Positive Interaction Skills
- Commitment to Successful Outcomes
- Courteous and able to anticipate guest needs
- Wine/liquor expertise and food pairings
Timeline
Physical Therapist,Teacher, Manager
Natural Movement Solutions
11.2015 - 12.2019
Owner/ Designer/ Artist/ Sales/ Marketing
Incendiary Wares
02.2009 - 05.2023
Bartender
Famous Door 339 Bourbon
10.2004 - 09.2010
Bread/Pastry Chef
Winfield Farm Bakery
03.2004 - 09.2006
Head Waiter/Front of House Trainer
Semolina International House of Pasta
01.2000 - 10.2004
Associate of Arts - Visual Arts/Music/English Lit
University of Louisiana
ELDOA/ Myofacial Soma Therapies
Legacy Institute of ELDOA-Somatic Training
Natural Childbirth\ Midwifery
The Bradley Method
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