Forward-thinking professional skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experience managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in accounts payable and receivable, budget administration and bookkeeping.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
President/ Owner
Tower Finance Company, Inc
Forest, MS
06.2015 - Current
Put together realistic budgets based upon costs and fees for successfully operating business.
Conducted target market research to discover customer needs and analyze competitor trends.
Introduced new methods, practices and systems to reduce turnaround time.
Consulted with customers to assess needs and propose optimal solutions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Entered income and expense details into business databases to track purchases and address variances.
Presented customers with financial solutions that best fit specific needs.
Delivered excellent customer service and worked with customers to process loan applications and loan refinancing.
Suggested and cross-sold other products or services on approved loans that benefited customer.
Completed loan applications, proposals and offers for new borrowers and followed up with pending applicants.
Monitored pipelines to track and log status of loans.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Proactively identified solutions for customers experiencing credit issues.
Compiled closing packages for drafting and presentation accuracy.
Explained very technical financial information to applicants in easy-to-understand language.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Executive Assistant
Raytheon Space & Airborne Systems
Forest, MS
05.2013 - 06.2015
Generated charts, tables, memoranda, reports, presentations, correspondence, and other materials, independently with speed and accuracy
Handled details of confidential and critical nature as well as collecting and preparing information for use in discussions/meetings with customers, senior staff, and outside vendors
Assisted with presentation and report development
Engaged potential applicants to schedule interviews, assist with travel needs, and communicate requirements and expectations of both company and applicant
Assisted new employees with set up of company issued iPhone, laptop, and other office equipment including routine updates and maintenance.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Screened calls and emails and responded accordingly to support executive correspondence.
Used advanced software to prepare documents, reports and presentations.
Transcribed meeting minutes to support sales, business development and senior management teams.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened personal and business calls and directed to appropriate party.
Handled incoming and outgoing mail, email and faxes.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Coordinated events and worked on ad hoc projects.
Worked with senior management to initiate new projects and assist in various processes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Promoted team productivity by keeping supplies organized and well-stocked.
Filed paperwork and organized computer-based information.
Executive Assistant
Walnut Grove Correctional Facility
Walnut Grove, MS
08.2012 - 05.2013
Organize, design, and maintain filing system for correspondence, records, reports, and other documents
Type non- technical and technical correspondence and reports
Gather data and draft routine reports
Plan travel, conferences, and meetings
Maintain calendar of events and notify necessary individuals
Locate and compile information for various reports, briefings, and conferences.
Screened calls and emails and responded accordingly to support executive correspondence.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened personal and business calls and directed to appropriate party.
Handled incoming and outgoing mail, email and faxes.
Worked with senior management to initiate new projects and assist in various processes.
Worked with clients to effectively plan and coordinate logistics for special projects and events.
Promoted team productivity by keeping supplies organized and well-stocked.
Wrote reports, executive summaries and newsletters.
Took notes and dictation at meetings.
Assistant Branch Manager
Onin Staffing
Forest, MS
05.2009 - 09.2010
Maintain customer relations, satisfy client's staffing needs, sales, customer service, complete DHS income verifications, E-verify employees and conduct criminal background checks for employment, administer and interpret drug tests, process workman's comp claims, assist customers in completion of job application, HR paperwork, company orientation and job placement
Interview candidates for open positions and termination of current employees, as necessary
Solicit potential candidates for job placement, act as HR liaison between clients and employee
Maintain employee files, complete weekly payroll for over 200 employees
Procurement of supplies, vendor contracts and maintenance for facility, delivery of all employee payroll, management of office staff.
Administrative Assistant/ IT Support
Applied Geo Technologies
Carthage, MS
02.2007 - 05.2009
Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Interacted with vendors to purchase and set up equipment and services.
Offered technical support and troubleshot issues to enhance office productivity.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Edited documents to improve accuracy of language, flow and readability.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Responsible for accomplishing letters, memos, minutes, weekly time sheets and performance reviews
Created help desk tickets, troubleshot and resolved desktop issues.
Offered new customers training to reduce frustration and improve customer satisfaction.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Managed backup and recovery of data assets to safeguard system availability.
Assigned system permissions and set up computers to assist with onboarding new employees
Delivered onsite technical support for employees.
Used ticketing systems to manage and process support actions and requests.
Monitored systems in operation and quickly troubleshot errors.
Submitted service tickets for equipment maintenance requests.
Documented support interactions for future reference.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Administrative Assistant/ Tool Crib Manager
DynCorp International
Columbus, MS
08.2001 - 11.2006
Used PowerPoint and Excel to create presentations, reports and spreadsheets.
Monitored office supplies to order and replenish stock when necessary.
Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Opened, sorted and distributed incoming messages and correspondence to team.
Used Microsoft Word to edit and format draft correspondence prepared by staff members.
Improved office operations by automating client correspondence, record tracking and data communications.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
Maintained Technical Orders to ensure latest revisions were available immediately to staff upon release
Conducted research to address shipping errors and packaging mistakes.
Created tracking program to aid in tracking of HazMat material requirements according to Air Force standards, passing 100% of external audits.
Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Facilitated preventive maintenance on equipment in line with company standards.
Verified computer inventory against physical inventory and resolved discrepancies.
Unpacked, inspected and stored new tools according to crib plans.
Kept inventory of hand tools and gauges calibrated for use.
Monitored incoming and outgoing tools to track locations.
Created and enforced detailed organization processes to increase quality and service standards.
Conducted inventory audits with 100% accuracy following company procedures.
Tracked production and quality control systems to proactively identify deficiencies.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Education
Bachelor of Science - Business Administration: Finance
Liberty University
Lynchburg, VA
05.2018 - 08.2021
Skills
Staff Management
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Certification
Six Sigma Training, Raytheon
Work Availability
monday
tuesday
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morning
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Bachelor of Science - Business Administration: Finance