Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Kristy Schultz

Account Manager
Prescott Valley,Arizona

Summary

Dynamic and results-oriented professional with extensive experience in customer service and CRM software, honed at Shepherd Veterinary Software. Excelled in fostering customer relationships and resolving issues, achieving high client retention. Skilled in teamwork and strategic planning, with a proven track record of streamlining processes and enhancing team productivity.


Overview

14
14
years of professional experience

Work History

Account Manager

Shepherd Veterinary Software
04.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.

Veterinary Technician

High Country Pet Clinic
05.2019 - 04.2021
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

Veterinary Technician

Prescott Valley Pet Clinic
02.2014 - 05.2019
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.

Server

IHOP
08.2010 - 02.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

No Degree - Animal Science

San Juan College
Farmington, NM

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ
05-2007

Skills

  • Customer service
  • Teamwork and collaboration
  • Issue resolution
  • Team Training
  • CRM software
  • Business development
  • Prioritizing workflows
  • Product training
  • Strategic planning
  • Customer relationships

Accomplishments

  • Collaborated with a team of 4 to develop a multi-location platform that is in high demand for Veterinary PIMS.
  • Assisted with company growth from 50 customers to over 800 customers.

Timeline

Account Manager

Shepherd Veterinary Software
04.2021 - Current

Veterinary Technician

High Country Pet Clinic
05.2019 - 04.2021

Veterinary Technician

Prescott Valley Pet Clinic
02.2014 - 05.2019

Server

IHOP
08.2010 - 02.2016

No Degree - Animal Science

San Juan College

High School Diploma -

Bradshaw Mountain High School

Similar Profiles

CREATE PROFILE
Kristy SchultzAccount Manager