Kristy Shelton

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Experienced Customer Service Representative with 16 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• CPR and AED Certified
• First Aid Certified
• Bloodborne Pathogen Certified
• Certified Peace Officer License
• ABK Honor Society Member
• 3.91 CGPA
• Board Member for residential HOA

It was a 12 week training starting for home loans. We were to write something funny we did the night before graduation to move on to the floor. I was the youngest in the class and mine was the funniest thing that happened the evening before graduation, therefore I won the CEO Bob Davis award out of my whole class of 30 of us.