Account Representative
GXO
Carlisle, PA
10.2023 - Current
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Resolved customer complaints in a timely manner.
- Prepared reports detailing customer activities and progress towards goals.
- Maintained detailed records of all client communications.
- Processed orders promptly according to established procedures.
- Responded quickly to customer inquiries via phone or email.
- Participated in training programs designed to enhance job knowledge.
- · Allocate orders via WMS and DLX System.
- · Coordinate daily workflow with forklift operators.
- · Enter inbound receipts into WMS.
- · Work with yard jockey in Pulling/Placing trailers for daily production.
- · Use SAP to retrieve data for inbound receipts and send outbound orders to the warehouse.
- · Enter information into Microsoft Excel and Access.
- · Process returns as they are brought back to the warehouse.
- · Research customer issues and resolve open orders.
- · Enter information for outbound and inbound loads into NIS system.
- · Verify monthly outbound audits for the Operations Manager.
- · Train all new hires in the shipping office.
- · Act as Supervisor when Supervisor is absent.
- · Schedule Fed X, ABF, SAIA and ODFL shipments.
