Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Smiltnieks

Swifton,AR

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

4
4
years of professional experience

Work History

Substance Abuse Progra Leader

ADC/Grimes
09.2023 - 02.2024
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Achieved results by working with staff to meet established targets.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.

Administration

Kidspot
05.2023 - 08.2023
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Eligibility Specialist

DHS Poinsett County
09.2019 - 06.2022
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Utilized data-driven strategies to monitor performance metrics, identifying opportunities for improvement in service delivery.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Developed strong rapport with clients by effectively communicating complex program requirements and processes.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Sorted out jobs relevant to interests of candidates to forward information to candidates.
  • Facilitated information and resource exchanges with external agencies to progress client applications.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
  • Assisted clients with completion of applications and paperwork.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Devised and implemented strategies to streamline eligibility verification processes.
  • Coordinated referral services for eligible families, connecting them with vital support systems and resources.
  • Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Leveraged advanced technology tools to streamline data entry tasks while minimizing human error rates.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Resolved discrepancies with client applications to verify eligibility.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
  • Communicated with people from various cultures and backgrounds on application process.
  • Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Education

Arkansas State University
State University, AR

Master of Arts - Psychology

Capella University
Minneapolis, MN
01.2021

Skills

  • Training and mentoring
  • Staff Discipline
  • Visionary Thinking
  • Inventory Oversight
  • Data Analysis
  • Process Improvement
  • Motivating Teams
  • Inventory Control
  • Processes and procedures
  • Program Evaluation
  • Policy Enforcement
  • Staff Management
  • Influencing Others
  • Excel, Word and Power Point experience
  • Employee Motivation
  • Goal-Oriented
  • Issue Research
  • Complex Problem-Solving
  • Recruitment and hiring
  • Continuous improvements
  • Schedule development
  • Staff Development
  • Incidents management
  • Active Listening
  • Microsoft Word
  • Supervision and leadership
  • Team Management
  • Friendly, Positive Attitude
  • Clerical Support
  • Teamwork and Collaboration
  • Multitasking
  • Data Entry
  • Decision-Making
  • Microsoft Office
  • Organization

Timeline

Substance Abuse Progra Leader

ADC/Grimes
09.2023 - 02.2024

Administration

Kidspot
05.2023 - 08.2023

Eligibility Specialist

DHS Poinsett County
09.2019 - 06.2022

Bachelor of Science - Education

Arkansas State University

Master of Arts - Psychology

Capella University

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Kristy Smiltnieks