Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Smith

Cleburne,TX

Summary

Proven Office Manager and Dispatcher at Rigoutlaws Transport LLC, I enhanced operational efficiency and financial health through strategic negotiations and streamlined processes. Skilled in office administration and customer service, I successfully managed sensitive information and facilitated strong broker-driver relations, contributing to improved company performance and service quality.

Overview

26
26
years of professional experience

Work History

Office Manager and Dispatcher

Rigoutlaws Transport LLC
04.2020 - 01.2025
  • Streamlined all office operations for increased efficiency by effectively managing phone calls, emails, and filing systems.
  • Optimized office budget by negotiating load fees with Brokers.
  • Handled sensitive information , maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing Broker and Driver inquiries or concerns via phone calls or email correspondence.
  • Maintained financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing timely load deliveries and pickups. Coordinating with drivers and Brokers for a smooth operations.
  • Served as a liaison between Drivers and Brokers, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated bids for loads and completed all contracts and invoices.
  • Defined clear targets and objectives and communicated to all drivers.

Packer

Frito Lay
04.2004 - 10.2006
  • Operated packing equipment with care.
  • Loaded boxes onto pallets for shipment.
  • Inspected products for quality before packing.
  • Packed items securely for safe transport.
  • Labeled packages clearly for easy identification.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

Price Change Auditor

Home
05.2001 - 05.2004
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on inventory counts.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Guest Care Supervisor

Residence Inn By Marriot
08.1998 - 09.2000
  • Improved overall hotel ratings by identifying areas of improvement based on guest feedback analysis.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe environment for guests and staff alike.
  • Spearheaded initiatives focused on sustainability efforts throughout hotel operations which contributed positively to the property''s overall reputation.
  • Actively participated in industry conferences staying up-to-date on current trends in hospitality management best practices.
  • Developed a comprehensive staff training program, resulting in higher service quality standards.
  • Created standard operating procedures that enhanced workflow consistency among Guest Care Management Team.
  • Oversaw the hiring process ensuring only the most qualified candidates were selected to join our Guest Care Manager team.
  • Greeted guests upon arrival and offered assistance.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Education

No Degree - Basic Classes

Tarrant County College
Fort Worth, TX

High School Diploma -

Nimitz High School
Irving, TX
05-1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping

Timeline

Office Manager and Dispatcher

Rigoutlaws Transport LLC
04.2020 - 01.2025

Packer

Frito Lay
04.2004 - 10.2006

Price Change Auditor

Home
05.2001 - 05.2004

Guest Care Supervisor

Residence Inn By Marriot
08.1998 - 09.2000

No Degree - Basic Classes

Tarrant County College

High School Diploma -

Nimitz High School

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Kristy Smith