Kristy Smithson
Aspiring Loan Processer
Marshall,TX
Summary
Accomplished management and customer service professional with a history of leading teams and delivering high-quality support in fast-paced environments. Skilled in managing complex inquiries, improving processes, and fostering strong relationships. Proven ability to enhance operational efficiency and drive business growth through effective leadership and problem-solving. Seeking to leverage extensive experience in customer service and management for an eventual transition into a loan officer role, bringing strong communication, analytical, and leadership abilities to succeed in the sector.
Overview
10
10
years of professional experience
Work History
Sales Support Representative
Humana, Inc.
03.2023 - Current
- Managed high volume of inbound and outbound calls, in excess of 50 calls per day, to support Humana's sales agents with enrollment inquiries, compliance verification, and commission issues.
- Researched and resolved agent inquiries using various documents, websites, and local networks, ensuring timely and accurate information delivery.
- Built and maintained relationships with internal and external agents, enhancing Humana's brand through exceptional service experiences.
- Demonstrated strong problem-solving skills and critical thinking to address agent needs efficiently and accurately within fast-paced call center environments.
- Adhered to all compliance standards, providing consistent support during peak periods such as Annual Enrollment with flexible availability and commitment.
General Manager
Lilly Enterprises
06.2022 - 03.2023
- Directed daily operations to ensure optimal resource utilization and high-quality customer service.
- Developed and implemented strategic business plans, enhancing overall profitability and sales performance in the food and beverage sector.
- Led a team by setting clear expectations, mentoring staff, and fostering a positive working environment.
- Conducted inventory management to maintain accurate records and ensure sufficient supply levels.
General Manager
Advance Auto Parts
04.2014 - 06.2022
- Managed customer relationships and developed accounts to enhance commercial sales and overall customer satisfaction.
- Streamlined operations by managing budgets, analyzing risks, and improving cost-efficiency.
- Trained and coached staff on industry best practices, significantly boosting team productivity and service quality.
- Identified and resolved process inefficiencies, driving continuous improvement across all areas of operations.
Skills
Customer Service Excellence
Team Leadership & Development
Account Management & Development
Problem Solving & Critical Thinking
Time Management & Multitasking
Process Improvement & Efficiency
Strong Communication Skills
Microsoft Office Suite Proficiency
Timeline
Sales Support Representative
Humana, Inc.
03.2023 - Current
General Manager
Lilly Enterprises
06.2022 - 03.2023
General Manager
Advance Auto Parts
04.2014 - 06.2022
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