Kristy Smithson
Aspiring Loan Processer
Marshall,TX
Summary
Accomplished management and customer service professional with a history of leading teams and delivering high-quality support in fast-paced environments. Skilled in managing complex inquiries, improving processes, and fostering strong relationships. Proven ability to enhance operational efficiency and drive business growth through effective leadership and problem-solving. Seeking to leverage extensive experience in customer service and management for an eventual transition into a loan officer role, bringing strong communication, analytical, and leadership abilities to succeed in the sector.
Overview
10
10
years of professional experience
Work History
Sales Support Representative
Humana, Inc.
Remote
03.2023 - Current
- Managed high volume of inbound and outbound calls, in excess of 50 calls per day, to support Humana's sales agents with enrollment inquiries, compliance verification, and commission issues.
- Researched and resolved agent inquiries using various documents, websites, and local networks, ensuring timely and accurate information delivery.
- Built and maintained relationships with internal and external agents, enhancing Humana's brand through exceptional service experiences.
- Demonstrated strong problem-solving skills and critical thinking to address agent needs efficiently and accurately within fast-paced call center environments.
- Adhered to all compliance standards, providing consistent support during peak periods such as Annual Enrollment with flexible availability and commitment.
General Manager
Lilly Enterprises
Tyler, TX
06.2022 - 03.2023
- Directed daily operations to ensure optimal resource utilization and high-quality customer service.
- Developed and implemented strategic business plans, enhancing overall profitability and sales performance in the food and beverage sector.
- Led a team by setting clear expectations, mentoring staff, and fostering a positive working environment.
- Conducted inventory management to maintain accurate records and ensure sufficient supply levels.
General Manager
Advance Auto Parts
Friendswood, TX
04.2014 - 06.2022
- Managed customer relationships and developed accounts to enhance commercial sales and overall customer satisfaction.
- Streamlined operations by managing budgets, analyzing risks, and improving cost-efficiency.
- Trained and coached staff on industry best practices, significantly boosting team productivity and service quality.
- Identified and resolved process inefficiencies, driving continuous improvement across all areas of operations.
Skills
Customer Service Excellence
Team Leadership & Development
Account Management & Development
Problem Solving & Critical Thinking
Time Management & Multitasking
Process Improvement & Efficiency
Strong Communication Skills
Microsoft Office Suite Proficiency
Timeline
Sales Support Representative
Humana, Inc.
03.2023 - Current
General Manager
Lilly Enterprises
06.2022 - 03.2023
General Manager
Advance Auto Parts
04.2014 - 06.2022