Kristy Stone

- Managed financial reporting an analysis for 100+ clients, ensuring accuracy and compliance with GAAP standards.

- Prepared monthly, quarterly, and annual financial statements including balance sheets, income statements, and cash flow reports.

- Oversaw payroll processing, benefits administration, and confidential employee records in compliance with privacy regulations.

- Conducted audits of financial transactions and strengthened internal controls to reduce errors and risk exposure.

- Developed and maintained efficient filing systems and standardized administrative procedures to improve productivity.

- Managed office budget, tracked expenses, and identified cost-saving opportunities.

- Negotiated vendor contracts to secure favorable pricing and service levels.

- Supported recruitment efforts by screening resumes, coordinating interviews, and onboarding new hires.

- Built strong relationships with vendors, clients, contractors, and external partners.

- Implemented disaster recovery procedures to ensure operational continuity.

- Reduced short-term attrition from 112% to 31% within first year.

- Led full-cycle recruiting including sourcing, interviewing, onboarding, orientation, and training.

- Coordinated scheduling and workforce planning to meet operational demand.

- Provided ongoing coaching and associate development to improve retention and performance.

- Maintained compliance with employment policies and HR best practices.

- Delivered high-volume customer support via phone and email while consistently meeting performance metrics.

- Resolved complex customer issues through root-cause analysis and effective problem solving.

- Built strong customer relationships through empathy, communication, and service excellence.

- Provided compassionate in-home care supporting daily living activities and medication assistance.

- Maintained a clean, safe environment while ensuring patient comfort and dignity.