Kristy Stone
Menlo Park,STATE_US
Summary
Relationship-driven manager with 20+ years of experience in operations, marketing, customer service, and event leadership. Expertise in parent and student support, scheduling, invoicing, enrollment, and community outreach. Known for creating organized, welcoming environments that build trust, improve operations, and support growth. Passionate about music, education, and helping children thrive.
Overview
25
25
years of professional experience
Work History
Development Manager
There With Care
Redwood City
02.2025 - Current
- Manage a 54-donor portfolio and lead cultivation, stewardship, and outreach efforts to deepen engagement and support donor retention.
Contribute to fundraising and community engagement strategies for a nonprofit serving families with children facing critical illness, helping support 543 families in 2025.
Direct the planning and execution of mission-driven events and donor experiences for up to 200 attendees, aligning logistics, messaging, and stakeholder engagement with organizational goals.
Oversee budgets, project timelines, vendor partnerships, sponsorship coordination, and cross-functional communication for key development initiatives.
Create and execute multi-channel donor communications, stewardship touchpoints, and follow-up strategies to strengthen visibility, trust, and ongoing support.
Track outreach activity, campaign progress, and event outcomes; provide leadership with reports, recommendations, and operational follow-through.
Serve as a primary point of contact for donors, board members, sponsors, volunteers, and community stakeholders, delivering a warm and professional relationship experience..
Business Partner / Marketing Manager
Stone Music
Menlo Park, CA
01.2001 - Current
- Co-manage a private music instruction business serving 35 students, overseeing family communication, scheduling, onboarding, billing, and daily operations.
Process and collect payment for 30+ invoices per month, helping maintain consistent cash flow and administrative accuracy.
Support an 80% retention rate through personalized parent communication, responsive service, and strong student-family relationships.
Lead digital and community-based marketing efforts to strengthen local visibility and attract new student inquiries.
Guide new families through enrollment, policies, and lesson logistics, creating a smooth and professional onboarding experience.
Leverage 20+ years of market knowledge to support business growth and deliver a trusted, high-touch experience for families.
Business Manager / Executive Assistant
Private Investor / Philanthropist
Sausalito, CA
01.2004 - 05.2022
- Managed complex business operations, budgets, payroll, taxes, scheduling, and administrative systems in a high-responsibility private office environment.
- Oversaw multi-million-dollar budgets and coordinated with attorneys, CPAs, staff, and outside professionals.
- Managed day-to-day operations with strong attention to accuracy, discretion, deadlines, and service.
- Supported employee administration, documentation, and process management across multiple moving parts.
- Built a reputation for reliability, sound judgment, and calm problem-solving.
Agency Area Director
Au Pair Care
02.2020 - 2022
- Managed relationships with 20–30 host families on the Peninsula, serving as liaison and support partner for families and au pairs.
- Provided onboarding, orientation, ongoing support, conflict mediation, and compliance oversight.
- Recruited new families through marketing, social media, and local business relationships.
- Produced newsletters and maintained accurate records and database information.
- Developed strong skills in family communication, service, diplomacy, and supporting the needs of children and caregivers.
Education
Bachelor of Arts - English Literature
University of California, Berkeley
Berkeley, CASkills
- Operations Management
- Parent and Student Relations
- Customer Service
- Billing and Invoicing
- Marketing and Community Outreach
- Event Planning
- Staff Support and Coordination
- Budget Oversight
- P&L Exposure
- Conflict Resolution
- Team Collaboration
- Relationship Building
- Written and Verbal Communication
Timeline
Development Manager
There With Care
02.2025 - Current
Agency Area Director
Au Pair Care
02.2020 - 2022
Business Manager / Executive Assistant
Private Investor / Philanthropist
01.2004 - 05.2022
Business Partner / Marketing Manager
Stone Music
01.2001 - Current
Bachelor of Arts - English Literature
University of California, Berkeley
ADDITIONAL HIGHLIGHTS
- More than 20 years supporting a music-centered small business and serving families with children.
- Strong understanding of how to create trust with parents and help students feel supported and set up for success.
- Experienced in customer communication, scheduling, billing, marketing, and community-facing events.
- Comfortable balancing relationship management with operational and financial responsibilities.
- Deep appreciation for the arts, music education, and the role of performance in building confidence and community.