Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Thomas

Reader,WV

Summary

Dedicated and reliable Senior Charge Processing Specialist with exceptional time management skills and a proven track record of leadership. Possessing a diverse background, adept at leveraging experience from various fields to excel in customer-facing roles. Known for keen attention to detail and the ability to navigate complex billing procedures with precision. Demonstrates exemplary problem-solving abilities and thrives in fast-paced environments. Committed to delivering high-quality service and providing effective solutions to meet both organizational and customer needs. A dynamic team player with a natural aptitude for leadership and a passion for continuous improvement.

Overview

15
15
years of professional experience

Work History

Senior Charge Process Specialist

Advocate CRM
01.2016 - 06.2024
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Verified and entered patient demographic information, including insurance details.
  • Managed billing processes for all radiology procedures.
  • Handled contracts with insurance companies.
  • Voided charges and added referring doctors as necessary.
  • Verified doctors' NPI information.
  • Conducted research on authorizations and reports related to charges.
  • Provided training and guidance to new team members.

Customer Service Cashier

BP - Englefield Oils
02.2014 - 01.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Manager

Tim Hortons
02.2009 - 06.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associates -

Heritage College - Denver
Columbus, OH
01.2016

Skills

  • Proficient in Microsoft Office Suite, including Teams, Excel, Word, and Adobe
  • Experienced with ALIF, PHIC-CURE, EPIC, and Carelink databases for EMR systems
  • Familiarity with PDF documents and their manipulation
  • Ability to understand another person's emotions and perspective
  • Proficient in identifying issues and finding effective solutions
  • Strong verbal and written communication skills
  • Ability to listen attentively and comprehend customer concerns
  • Proficient in utilizing various software and databases for medical billing
  • Ability to remain calm and composed, especially during challenging situations
  • Determination to persevere and overcome obstacles
  • Flexible and able to adjust to changing circumstances and procedures

Timeline

Senior Charge Process Specialist

Advocate CRM
01.2016 - 06.2024

Customer Service Cashier

BP - Englefield Oils
02.2014 - 01.2016

Manager

Tim Hortons
02.2009 - 06.2013

Associates -

Heritage College - Denver

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Kristy Thomas