Summary
Overview
Work History
Education
Skills
Awards Organizations
Timeline
Generic

Kristy Tomaszewski

St. John,IN

Summary

Efficient and detailed-orientated student service coordinator with over 10 years experience by delivering positive communication, collaboration, while achieving departmental goals. Highly organized, proactive and flexible with strong critical thinking and planning abilities.

Overview

18
18
years of professional experience

Work History

Student Services Coordinator

College of DuPage
08.2018 - Current
  • Coordinates all testing pre and post assessments for students and train new faculty on testing protocols and procedures
  • Expanded assessment outreach by 50% to accommodate new site locations across the College of DuPage district
  • Manages multiple testing proctors through onboarding, quality training and continued guidance and providing continuous feedback
  • Maintains a great relationship with students, faculty, internal units of the college, and the community
  • Increased student enrollment by 40% due to marketing outreach and programs coordinated throughout the year
  • Proactively looks to improve processes and procedures and develops best practices to serve community and stakeholders
  • Implements large events within the department that acquires over 800 students and community members in attendance
  • Organizes and plans annual high school equivalency GED commencement ceremony each year.
  • Improved retention rates by closely monitoring at-risk students and providing personalized interventions.
  • Streamlined communication between faculty, staff, and students through the development of effective information-sharing processes.
  • Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
  • Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
  • Served as a liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
  • Designed informative materials for parents regarding available resources and support systems within the institution.
  • Implemented data-driven strategies for continuous improvement in the delivery of student services across all departments.
  • Established partnerships with community organizations to expand opportunities for experiential learning outside the classroom setting.
  • Assisted with recruiting efforts by representing the institution at college fairs and high school visits, showcasing the benefits of enrolling in our programs.
  • Supported student social, emotional and academic development.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Established and updated objectives and tools for overall program and each department to enhance operations.

Administrative Assistant III

College of DuPage
06.2016 - 08.2018
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Data Entry Operator

College of DuPage
04.2014 - 06.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Increased data accuracy by diligently inputting and verifying information from various sources.
  • Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
  • Managed multiple simultaneous projects under tight deadlines without sacrificing precision or accuracy in the final product delivered.
  • Maintained high levels of customer satisfaction by responding promptly to inquiries and addressing concerns effectively.
  • Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
  • Updated and maintained customer information, documents and records.

Guest Service Representative

Hilton Garden Inn
07.2008 - 04.2014
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Facilitated and coordinated transportation services for guests.

Assistant Manager

Panera Bread
01.2007 - 06.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science in Business Management -

Northern Illinois University
DeKalb, IL
05.2003

Skills

  • Customer Service
  • Skillful in all Microsoft office software
  • Communication skills
  • Active listening
  • Management skills
  • Leadership skills

Awards Organizations

  • Nominated for the prestigious I AM COD Outstanding New Employee (ONE) Award after only one year of service
  • Earned a certificate from the Institute to Credential Special Learning Needs Resource Specialist from Southern Illinois University- the credential allows me to make recommendations on instruction improvement and enable the program to effectively address the needs of all students
  • Received a 5-year commitment to community award through our COD Cares program

Timeline

Student Services Coordinator

College of DuPage
08.2018 - Current

Administrative Assistant III

College of DuPage
06.2016 - 08.2018

Data Entry Operator

College of DuPage
04.2014 - 06.2016

Guest Service Representative

Hilton Garden Inn
07.2008 - 04.2014

Assistant Manager

Panera Bread
01.2007 - 06.2008

Bachelor of Science in Business Management -

Northern Illinois University

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Kristy Tomaszewski