Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
National Color Educator
John Paul Mitchell Systems
01.2019 - Current
Developed and delivered training for groups with up to 45 participants.
Prepared high-quality keynote and powerpoint slides for use in presentations.
Tracked expenses and submitted trip reports to Salon Development for review.
Traveled 50% of time to locations across country to train licensed cosmetologist in Color and Cutting techniques and product knowledge.
Artistic hair design for campaign and marketing photoshoots
Hair Color Artist for education material and video content
Director of Paul Mitchell Advanced Education Team
Paul Mitchell Advanced Education
01.2020 - 11.2022
Led and trained 45 Paul Mitchell Advanced Educators in the company culture, methodology and technical skills
Onboarded new employees with training and new hire documentation.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Delivered feedback to team members regarding their work performance and what they can improve upon..
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Managed the Advanced Teams through the development of the networks specialist curriculum.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Led and organized the education for the network's specialist training events.
Paul Mitchell Advanced Education Color Team Lead
Paul Mitchell Advanced Education
03.2016 - 11.2022
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and training requirements.
Evaluated employee skills and knowledge regularly, training and mentoring individuals who needed improvement.
Established open and professional relationships with team members, school owners/directors and education leaders to achieve quick resolutions for various issues.
Led a team of 8 certified Color Specialists through the development of training materials, training assets and curriculum development.
Traveled to many of the Paul Mitchell School's within the network training and certifying their education teams.
Created training agendas and presentations utilizing my expertise in Google Workspace, Keynote and PowerPoint
Tracked and recorded expenses acquired during my travel to the schools in the network.
Completed Onsite Visit Reports for each school providing them with my feedback, including a gameplan for their education team and their ROI.
Paul Mitchell Education Leader & Color Specialist
Paul Mitchell The School Costa Mesa
02.2011 - 03.2017
Directed day-to-day operations of education program through scheduling of team members, classes and clinic time.
Supervised and delegated the education team through assignments and evaluated their performance.
Personalized the color lesson plans to achieve objectives of each specialty while factoring in the students skill set.
Oversaw progression and learning needs of the students clinic and classroom subjects.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Represented educational program in management meetings and served as the education liaison for clinic and classroom learning.
Education
High School Diploma -
Fountain Valley High School
06.2000
Associate of Arts - Liberal Studies
Concordia University
Irvine, CA
09.2002
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School Costa Mesa
Costa Mesa, CA
02.2003
Skills
Clear and Direct Communication Skills
Calendar Coordination/Scheduling Proficiency
Instructional Materials Creation (physical and digital)
Curriculum Development
In Person and Online Teaching
Training and Coaching Educational Staff
Educational Process Knowledge
Classroom Observation and Evaluations
Educational Leadership
Presentation Skills
Critical and Creative Thinking
Certification
Licensed Cosmetologist - 2002-Current
Advanced Training in Hair Color Knowledge and Techniques - 2014-Current