Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KRISTY L. WAGNER

Shippensburg,PA

Summary

I am a hard working, dedicated and proactive professional. I am resourcesful and dependable. I have many years of leadership and administrative experience that include taking on multiple complex projects, putting standards, procedures and processes in place with a sense of ownership and urgency, while consistently meeting demanding deadlines. I am an exceptional team player who enjoys networking, training and developing my team members and direct reports. I am a servant leader who is consistently supporting my organization, clients/customers with any challenges or obstacles they may face in order to be successful. I take pride in my excellent work ethic, quick thinking, multi-tasking, communication and organizational skills. Seeking a professional position at a reputable company. To utilize my 20+ years of servicing customers and clients, recruiting, sales, leadership, technology, office management and administrative experience. As well as my extensive experience in the human resources and talent acquisition field to be a successful professional in the Human Resource/ employee relations industry.

Overview

16
16
years of professional experience

Work History

RECRUITING OPERATIONS MANAGER

U.S. XPRESS
Shippensburg, PA
11.2020 - 02.2023
  • Managing multiple teams with 30+ direct reports which included recruiting specialists, coordinators, supervisors, leads, processors, and associates
  • Overseeing various projects and multiple software systems
  • Making impactful decisions while building new processes and procedures
  • Scheduling high volume driver candidates' itineraries to travel to orientation
  • Working with multiple 3rd party vendors
  • Managing the driver placement/retention team
  • Collaborating with various departments in the organization to support the entire talent acquisition and HR department
  • Working directly with advertising agencies, collecting data for research and current trends in the market
  • Managing 3rd party clients and customers, developing and reviewing legal contracts
  • Screening employees, interviewing, onboarding, managing employee benefits, compensation, as well as training and career development
  • Processing employees bonuses, referrals and reimbursements
  • Approving and managing expense reports, invoice and finanical budgeting within our department
  • Providing technical support, solutions and answers for the talent acquisition and HR team
  • Analyzing data, creating/ sending multiple spreadsheets and reports for improvement initiatives and problem solving.

ACCOUNTS SUPERVISOR

U.S. XPRESS
Shippensburg, PA
05.2020 - 11.2020
  • Supervising a team of 10 recruiting coordinators
  • Supporting account managers, directors and VP's as well as driver and corporate recruiters with details on accounts, pay, bonuses etc
  • Lead and communicate the start up of new accounts with new customers
  • Tracking and reporting of internal transfers and leasing and contracts
  • Screening employees, interviewing, onboarding, managing benefits, compensation, as well as training and career development
  • Working with current drivers to resolve issues and fix problems urgently including benefits, pay, work history and various issues with current assignments
  • Communicating all changes and needs while tracking and

RECRUITING COORDINATOR

U.S. XPRESS
Shippensburg, PA
10.2014 - 05.2020
  • Internal recruiting and retention which included contacting and transferring current drivers to and from various dedicated accounts and company to lease or owner operators
  • Making and receiving over 100 inbound and outbound calls and reading and replying to 500+ emails a day
  • Supported account managers on retention as well as filling driver needs on dedicated accounts
  • Screening candidates, reviewing applications
  • Job placement for all employees
  • Instructing orientation classes to present information
  • Reviewing schedules, benefits and compensation, as well as verifying work history, safety and accident records
  • Was promoted to supervisor.

ORIENTATION ASSISTANT

U.S. XPRESS
Shippensburg, PA
05.2012 - 10.2014
  • Completing and assisting employees with applications and all required forms necessary to finish their hiring process
  • Ran background checks and motor vehicle reports, as well as assisting with all necessary DOT requirements for drivers.This included drug screening as well as assisting with DOT physicals
  • Auditing driver's files to make sure they were in compliance before being hired
  • Instructed the orientation classes and communicated with employees on all information regarding their new position as a driver including compensation and benefits
  • Was promoted to recruiting coordinator.

RECRUITING MANAGER

INTEGRITY STAFFING SOLUTIONS
Chambersburg, PA
08.2007 - 01.2012
  • Managing a team of 20 recruiters and HR generalists to staff Amazon.com warehouse facilities in the northeast
  • Scheduling interviews, conducting research to locate potential job candidates, attending and setting up job fairs, screening resumes and applications
  • Ran background checks on candidates, assisted with employee orientation
  • Onboarding employess on policies and procedures
  • Reviewing and processing employee benefits and payroll as well as training and development
  • Making sure potential employees are qualified and meet requirements of customer
  • Managing and approving financing and invoices, budgeting.

Operations Manager

KRISTY L. WAGNER
  • Reporting incoming drivers as to not overbook or under book for open positions
  • Editing and drawing hiring maps
  • Using
  • Microsoft office to keep multiple spreadsheets of constant daily changes within our talent acquisition department and our customers
  • Working with operations as well as HR to help with retention and attrition
  • Was promoted to Recruiting

Education

Post-secondary - Work

Shippensburg University

High school graduate or - undefined

Shippensburg Senior High School

Skills

  • Talent Aquisition
  • Management, Leadership
  • Data Entry
  • Multi-tasking
  • Proactive
  • Quick Learner/ Adaptable
  • Self-motivated
  • Teamwork
  • Typing 75 wpm
  • Working Independently
  • As400/ XPM/ Tenstreet
  • Reliable/Dependable
  • Retention
  • Microsoft Office Suite
  • Project Management
  • Problem Solving
  • Collaboration
  • Critical thinking
  • Conflict Resolution
  • Attention to detail
  • Creative
  • Emotional intelligence
  • Decision Making
  • Human Resources
  • Time management
  • Genesys, Cisco Jabber
  • Oral communication
  • Written communication
  • Networking
  • Customer service
  • Technical support

Accomplishments

  • Sarah Hartman
  • Job Title: Dedicated Recruiting Supervisor
  • Years Known: 11
  • Day Phone: (423) 303-6301
  • Email: swhited@usxpress.com
  • Name: Christina Vanhorn
  • Job Title: Driver Recruiting Manager
  • Years Known: 9
  • Day Phone: (423) 475-9561
  • Email: christinavanhorn7203@yahoo.com
  • Name: Caroline Williams
  • Job Title: Recruiting Manager
  • Years Known: 11
  • Day Phone: (423) 402-1563
  • Email:
  • Name: Getina Stone
  • Job Title: Recruiting Supervisor
  • Years Known: 11

Timeline

RECRUITING OPERATIONS MANAGER

U.S. XPRESS
11.2020 - 02.2023

ACCOUNTS SUPERVISOR

U.S. XPRESS
05.2020 - 11.2020

RECRUITING COORDINATOR

U.S. XPRESS
10.2014 - 05.2020

ORIENTATION ASSISTANT

U.S. XPRESS
05.2012 - 10.2014

RECRUITING MANAGER

INTEGRITY STAFFING SOLUTIONS
08.2007 - 01.2012

Operations Manager

KRISTY L. WAGNER

Post-secondary - Work

Shippensburg University

High school graduate or - undefined

Shippensburg Senior High School

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