Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Waite

Osage

Summary

Dynamic manager with proven expertise at West End Bar and Grill in conflict resolution and team leadership. Skilled in enhancing customer satisfaction through effective communication and multitasking. Successfully cross-trained staff to improve operational efficiency, while maintaining a calm demeanor in high-pressure situations. Committed to fostering positive relationships with customers and suppliers.

Overview

11
11
years of professional experience

Work History

Manager

West End Bar and Grill
06.2023 - 12.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Waitress

HI16
05.2018 - 06.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Bartender

Smoke Shop
09.2013 - 05.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.

Education

No Degree -

Shelby High School
Shelby, MT

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Shift scheduling
  • Conflict resolution
  • Hiring and training

Timeline

Manager

West End Bar and Grill
06.2023 - 12.2024

Waitress

HI16
05.2018 - 06.2023

Bartender

Smoke Shop
09.2013 - 05.2018

No Degree -

Shelby High School

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Kristy Waite