Kristy Warren
Clinton,NC
Summary
Have done alot of different things in my careers. Have touched in many different areas to be well rounded. Have been employee and employer have been on both sides of the fence.
Love working with people and data entry. Going to school this May for billing and coding and would love to have on hand experience while learning.
Overview
30
30
years of professional experience
Work History
Home Improvement Contractor
KB Construction
Clinton, NC
04.2006 - 04.2024
- Handled prep work for remodeling projects by plastering, sanding and finishing.
- Completed remodeling of residential bathrooms, kitchens and basements.
- Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
- Performed cabinet installation, door hanging and room framing.
- Interviewed clients to determine remodeling needs, budget and financing needs.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Negotiated purchases and service contracts for over Number projects, greatly reducing overall costs Number%.
- Maintained a clean and organized worksite, minimizing disruption to clients'' daily lives during the home improvement process.
- Resolved customer complaints promptly and professionally, maintaining strong relationships even during challenging situations.
- Delivered detailed estimates that outlined material costs, labor expenses, projected timelines, allowing clients to make informed decisions about their investment.Handled all paperwork and phones calls.
Front Desk Receptionist
Kosterman Chiropractic Center
Clinton, NC
04.2005 - 04.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Eye Technician
Carolina Eye Associates
Clinton, NC
04.2004 - 04.2005
- Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
Front Desk Coordinator
New Hanover County IT
Wilmington, NC
04.2002 - 04.2004
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.Performed all office duties as needed
Help Desk Technician
New Hanover County Schools
Wilmington, NC
04.1994 - 04.2002
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company. Performed all office responsibilities. Also paid bills and kept inventory
Education
High School Diploma - Computers And Typing
Lakeside NC
Wilmington, NC07.1998
Skills
Word Processing
People person
Interpersonal Skills
Office Skills willingness to learn
Timeline
Home Improvement Contractor
KB Construction
04.2006 - 04.2024
Front Desk Receptionist
Kosterman Chiropractic Center
04.2005 - 04.2006
Eye Technician
Carolina Eye Associates
04.2004 - 04.2005
Front Desk Coordinator
New Hanover County IT
04.2002 - 04.2004
Help Desk Technician
New Hanover County Schools
04.1994 - 04.2002
High School Diploma - Computers And Typing
Lakeside NC