Kristy Watkins
Sales Mgt
Tucson,Arizona
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Home Depot
11.2016 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
Office Manager
Champion Exterminating
03.1990 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Crestwood High School
Cresco, IA 05.2001 -
Skills
Listening Skills
Certification
Top Sales
Remote Part Time Only
Must be able to work Remotely and Part Time
Timeline
Top Sales
03-2018
Front End Supervisor
Home Depot
11.2016 - 01.2022
High School Diploma -
Crestwood High School
05.2001 -
Office Manager
Champion Exterminating
03.1990 - 09.2016
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
JOSHUA SAENZJOSHUA SAENZ
Patient Care Technician at Tucson Medical CenterPatient Care Technician at Tucson Medical Center