Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTY WETHERELL

Spring Hill

Summary

Process improvement professional skilled in optimizing workflows and driving operational efficiency. Background includes implementing strategic initiatives that enhanced productivity and minimized waste. Known for collaborative teamwork and adaptable problem-solving, ensuring reliable and flexible support for evolving business needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Implementation Manager

Smith Health Inc.
09.2023 - Current
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
  • Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.

Business Systems Analyst / Project Implementations

Optum
04.2021 - Current
  • Project managed 20 healthcare technology payer implementations valued at $1.1M to successful completion.
  • Achieved 100% Customer Transactional Net Promotor Survey Scores (tNPS).
  • Created, managed and distributed regular project communications, status, timeline, progress and performance to internal and external stakeholders.
  • Performed proactive risk management to identify and mitigate issues to ensure projects met targeted go-live dates.
  • Optimized a connectivity ticket process using Lean Six Sigma resulting in $244k annual savings.

Implementation Project Manager

Magellan Health
04.2018 - 04.2021
  • Project managed a large portfolio of Medicare Pharmacy Implementation projects aimed at supporting teams, tracking and communicating progress and driving results for essential stakeholders.
  • Led cross-functional teams and Health Plan clients through execution of healthcare technology projects.
  • Developed project plans using Microsoft Project identifying key issues, approaches, and performance metrics.
  • Assessed contracts and service level agreements to detect potential risks, devise mitigation strategies and ensure internal processes remained protected from unexpected delays.

Education

Bachelor of Science -

University of Connecticut
Storrs, CT
05.2007

Skills

  • Project Planning and Development
  • Communication
  • Documentation Management
  • Customer Service Excellence
  • Strategic Planning
  • Workflow Coordination
  • Risk Mitigation
  • Procedure & Reporting Development
  • Problem Resolution
  • Data Analysis
  • Process Improvement
  • Quality Assurance
  • Knowledge: Medicare, Pharmacy & PBM, Health Payers
  • Tools: Jira, MS Office Suite, Sales Force, Tableau

Certification

  • Lean Six Sigma Green Belt Certification
  • Lean Six Sigma Yellow Belt Certification
  • Certified Pharmacy Technician (CPhT)


Timeline

Implementation Manager

Smith Health Inc.
09.2023 - Current

Business Systems Analyst / Project Implementations

Optum
04.2021 - Current

Implementation Project Manager

Magellan Health
04.2018 - 04.2021

Bachelor of Science -

University of Connecticut

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KRISTY WETHERELL