Kristy White
Millington,TN
Summary
Detailed Specialist committed to never letting vital requests or documents go unprocessed. Diligent tracker of patient outcomes and caretaker feedback. Incorporates empathetic communications with professional best practices to satisfy plan members and business goals alike.
Overview
17
17
years of professional experience
Work History
Prior Authorization Specialist
Cencora
12.2025 - Current
- Complete data entry from the enrollment form into the CRM.
- Complete electronic eligibility checks for payer and coverage details to ensure they would be able to receive tier level drugs.
- Conduct benefit investigation to determine plan coverage, payer restrictions, and cost share information from insurance plans as well as making sure clinical notes were attached to prior authorization form.
- Identify if coverage restrictions exist, and how to make sure the doctor and the patient have necessary information to complete the PA.
- Collect PA requirements, follow up with the insurance for prior authorization status, and communicate the results to the healthcare provider.
- Reviewed and processed prior authorization requests for accuracy and compliance with insurance guidelines.
Sr. Underwriter
Amerisave Mortgage/Rocket Mortgage
01.2021 - 12.2025
- As underwriters my role was assessing the risks and determining the terms and conditions of the loans.
- I evaluated applications, reviewed financial information, and analyzed data to assess the loan interest rate as well as the ability to pay loans which include buyers and refinance.
- Review loan applications, credit reports, and financial documents.
- As well as assessing the value of properties through appraisals and comparable market analysis.
- I also ensure compliance with lending guidelines and regulations to determine appropriate loan amounts, terms, and conditions.
- In addition to working closely with loan officers and clients to resolve any issues.
- Evaluated loan applications to assess risk and ensure compliance with underwriting guidelines.
- Mentored junior underwriters on best practices for risk assessment and decision-making.
- Developed training materials to improve knowledge of underwriting standards among staff.
Jr. Underwriter
Amerisave Mortgage
09.2020 - 01.2021
- Primary job duties require reviewing the applications and financial data to determine eligibility for home loans.
- Analyze credit reports, financial statements, and other relevant documents.
- Continuous communication with loan officers regarding missing or incomplete information.
- As well as requesting information from employers and applicants.
- Ensure all loan files are complete and in compliance with regulations of housing standards and requirements.
- Assist in preparing loan packages for presentations to senior underwriters as well as maintaining accurate records and documentation of all loan applications.
Online Instructor
EF English First
09.2018 - 09.2020
- Currently holds a TEFL certificate.
- Tech-savvy and comfortable using online platforms.
- Engaged in positive online presence which makes the virtual classrooms come alive.
- Motivating the students to improve their English.
- Developed engaging online curriculum aligned with EF English First teaching standards.
- Facilitated interactive lessons utilizing multimedia tools to enhance student learning experiences.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Mentored new instructors, sharing best practices for effective online teaching strategies.
Quality Assurance
Class Valuation
07.2018 - 03.2020
- As a quality assurance agent, we were responsible for ensuring that products and services meet the established standards set by the company.
- Quality appraisal approvals involve a systematic review process which allows the lender to view the condition of the property.
- This is to ensure appraisal reports meet regulatory standards are accurate and are compliant with lender guidelines.
- This quality control monitors data consistency and reliable valuation, reducing lender risk.
- Directed team of 15 personnel, overseeing records, performance, and quality assurance.
Teaching and Learning Coach
Shelby County School
01.2009 - 06.2019
- I worked one on one with K- 8th grade teachers that have a variety of special needs for their classrooms.
- Collaborated with all student’s teachers to assist with comprehension and differentiation instruction.
- Served as a mentor and mediator for teachers.
- Assisted students and teachers during regular class time to ensure their understanding of products and services.
- Participated and facilitated team meetings to collaborate on lesson plans and assess student progress.
- Developed individualized learning plans to support diverse student needs.
- Collaborated with teachers to integrate technology into curriculum effectively.
- Facilitated professional development workshops for educators to enhance instructional strategies.
- Analyzed student performance data to identify trends and recommend interventions.
Case Manager
CCA Corrections
06.2013 - 08.2015
- Manage inmates, provide emotional support, guide treatment, and offer additional information to inmates and families.
- Responsible for interdisciplinary collaboration and coordination with medical staff, pharmacy, and officers.
- Ensure all discharged inmates receive necessary services, resources, and referrals for continued care development, implementation, and maintain all policies, procedures, and standards for case management.
- Conducted comprehensive assessments, ensuring accurate documentation and compliance with regulatory standards.
- Developed and maintained strong relationships with community service providers to enhance support networks.
- Evaluated program effectiveness through client feedback, implementing improvements based on results.
Education
Leadership MS -
05-2013
Technology MA - undefined
03-2010
English BA - undefined
12-2008
Skills
- Prior authorization process
- Medical terminology
- Medical appeals handling
- Authorizations
- Insurance verification
- Effective communication skills
- Patient referrals
- Data entry
- Electronic health records proficiency
- Medical terminology knowledge
- Benefit coverage
Timeline
Prior Authorization Specialist - Cencora
12.2025 - Current
Sr. Underwriter - Amerisave Mortgage/Rocket Mortgage
01.2021 - 12.2025
Jr. Underwriter - Amerisave Mortgage
09.2020 - 01.2021
Online Instructor - EF English First
09.2018 - 09.2020
Quality Assurance - Class Valuation
07.2018 - 03.2020
Case Manager - CCA Corrections
06.2013 - 08.2015
Teaching and Learning Coach - Shelby County School
01.2009 - 06.2019
University of Memphis - English BA,
Ashford University - Technology MA,
University of Memphis - Leadership MS,