Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Wilcox

Loveland,CO

Summary

Experienced Medical Receptionist adept in providing excellent administrative and clerical support in high volume medical offices. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bringing forth the ability to manage front desk setting with organization and a sense of calm. I am a result driven individual looking for a company with the same values to learn and grow with.

Overview

19
19
years of professional experience

Work History

Patient Reception Specialist

AFM / Village Medical
12.2022 - Current
  • Greeted patients and provided them with information and assistance.
  • Handled calls, collect personal information, and create appointments.
  • Utilized booking systems and handled correspondence between patients and doctors.
  • Collected, arranged, and input information into database system.
  • Managed office mail and the physical setting of the front office.
  • Instructed patients to perform certain tasks prior to being seen.
  • Collect co-pay, reconciliation charges and outstanding balances.
  • Perform demographic and insurance validation and perform patients of privacy and policies and procedures.

Medical Historian

BioLife
05.2022 - 12.2022
  • Collected blood sampled and tested them for pre-donation screening.
  • Collecting donors weight, blood pressure and temperature.
  • Scheduling appointments and physicals with our nurses.
  • Stocking the donation floor and cleaning the medical history location to standards required for a medical location


Pharmacy Technician

Walgreen's Pharmacy
11.2021 - 05.2022
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Sterilization Technician

Aspenwood Dental
09.2020 - 05.2021
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Picked instruments and supplies for surgeries.
  • Wrapped trays, instrument packs, and sets.
  • Inspected sterile package integrity prior to distribution.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Worked with the front desk to pull and file the weekly filing of charts

Caregiver

Brookdale Assisted Living
08.2019 - 09.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.

CSR /Office Administrator

A Plus Tire Club
07.2018 - 08.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Customer Relations and updating.
  • Shipping and receiving 3PL (UPS and Fedex)
  • Ordering and tracking of inbound and outbound.
  • Data entry and lost product reconciliation.
  • Daily shipping log and inventory
  • Loading and unloading of inbound / outbound product.

Support Staff Member

Community Living Inc.
03.2013 - 06.2018
  • Working in a non-profit organization working to integrant physically and mentally dibbled adults into the community while working on volunteer jobs with other non-profits companies within the community. Hourly therapy updating on the company system for serval clients, physical therapy, med passing, group job organizing and monthly staff meetings and input for 30 clients.

Bakery Associate

Walmart
03.2013 - 06.2018
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Lead night closer

Data Entry

BOEING
01.2006 - 03.2009
  • Assisted in data entry for residential reviews of appraisals and evaluations.
  • Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
  • Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
  • Performed general clerical tasks such as filing, faxing and data entry.
  • Completed time-sensitive data entry requests.
  • I work as a contract hire in the Data & Services Management group. Primary responsibilities included updating and inputting maintenance documents into their DisCO and ACT database system.

Education

High School Diploma -

Pacifica High School
Garden Grove, CA
06-2003

Skills

  • Time Management
  • Office Technology Skills
  • Ability to work in a Team and under pressure
  • Knowledge of Medical Terminology
  • Customer Service
  • Excellent communication skills and ability to multi task

Timeline

Patient Reception Specialist

AFM / Village Medical
12.2022 - Current

Medical Historian

BioLife
05.2022 - 12.2022

Pharmacy Technician

Walgreen's Pharmacy
11.2021 - 05.2022

Sterilization Technician

Aspenwood Dental
09.2020 - 05.2021

Caregiver

Brookdale Assisted Living
08.2019 - 09.2020

CSR /Office Administrator

A Plus Tire Club
07.2018 - 08.2019

Support Staff Member

Community Living Inc.
03.2013 - 06.2018

Bakery Associate

Walmart
03.2013 - 06.2018

Data Entry

BOEING
01.2006 - 03.2009

High School Diploma -

Pacifica High School

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Kristy Wilcox