Kristy Wilder

• Answered incoming calls and responded to inquiries in a timely manner.
• Participated in training sessions conducted by management regarding new products and services launches.
• Advised customers on available payment options such as credit cards, online payments.
• Implemented best practices while responding to customer queries.
• Provided accurate information about products and services offered by the company.
• Provided customer service support to internal and external clients via phone, email and chat.
• Ensured compliance with applicable laws, regulations and corporate policies while handling inquiries from customers.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.

• Reviewed patients' records for accuracy and completeness of information in the electronic health record system.
• Responded promptly to inquiries from family members regarding patient care issues or concerns.
• Facilitated communication between healthcare providers when transferring patient care responsibilities between services.
• Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
• Collected, evaluated and stored documents securely in permanent records.
• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Processed patient medical records requests in compliance with HIPAA guidelines.
• Ordered and restocked supplies in line with budget limits and office needs.
• Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Blue Ash Family Medicine, Kenwood Breast Center, Kenwood Internal Medicine, Kenwood Family Medicine, Kenwood Dermatology, and Deerfield Endocrinology.

• Roomed patients, vitals, history, medications, allergies, health maintenance.
• Performed urine screens for patient medication agreements.
• responded to medication refills via fax or electronically and input them into EPIC.
• Proficient in the use of EPIC, EMR system as well as Retrieve-ex File line.
• Facilitated the check-in and check-outs of patients using Data online and scheduling future appointments as needed.
• Scanned patient records into charts
• Complied with all HIPAA rules by written and non-written communications.