Kristy Young
Business Professional
Florence,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
Work History
Director of Operations
J&D Restaurants
Des Moines, IA
08.2018 - 01.2022
- Oversaw day-to-day supervisor activities in accordance with business objectives.
- Identified areas of opportunity to drive improvements.
- Achieved team goals through formalized training plans, coaching and performance management.
- Defined and implemented operational guidelines.
- Led change and transformation across business areas to deliver business and financial results.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve results.
- Set team and individual KPIs and provided regular, actionable feedback.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Created framework for onboarding new General Managers and Supervisors.
- Improved PAC first full calendar year by $2.5M.
- Improved Cash Flow double from the year before joining the company.
- Improved RDM in all locations including business results days and targeted department head coaching.
- Monthly one on one days with the Supervisors and General Managers.
Operations Associate
McDonald's
Rockford, IL
05.1995 - 08.2018
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to meet Owner Operators needs.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
- Collaborated with teammates on best practices and consulting ideas to help Owner Operators achieve success.
Education
No Degree - Liberal Arts
Rock Valley College
Rockford, ILSkills
- Verbal and Written Communication
- Staff Scheduling
- Performance Assessment
- Team Leadership
- Goal Setting
- Business Leadership
- Originality and Creativity
- Training Management
- Calendar Management
- Department Oversight
- Problem Anticipation and Resolution
- Sales Tracking
- Performance Monitoring and Evaluation
- Management Training
- Focus and Follow-Through
- Overseeing Events
- Operations Oversight
- Constructive Feedback
- Motivational Leadership
- Overseeing Personnel
- Operational Efficiency and Safety
- Budgetary Reviews
- Customer Relations
- Business Management and Development
- Operational Excellence
- Process and Performance Improvement
- Reviewing Resumes
- Inventory Tracking and Management
- P&L Administration
- Business Growth Initiatives
- Business Forecasting
- P&L Responsibility
- Quarterly Reviews
Timeline
Director of Operations
J&D Restaurants
08.2018 - 01.2022
Operations Associate
McDonald's
05.1995 - 08.2018
No Degree - Liberal Arts
Rock Valley College
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