Salesforce
Kristy Zarada-Tague, MBA
Director Of Business Development
Minnetonka, Minnesota, United State,MN
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
20
20
years of professional experience
Work History
Director of Business Development
HEALTH SHIFT, LLC
03.2022 - 12.2022
- Added $2Million in Revenue in 6 months
- Responsible for development and growth of employees
- Managed all aspects of company partnerships, identifying risks and opportunities for implementation and ongoing support
- Monthly financial reporting on all existing and future partners
- Revamped the company’s websites and social media platforms
- Developed and Implemented a Marketing Strategy to increase patient volume
- Lead the growth functions to expand clinic locations
- Ensured companywide compliance with all contracts
- Built out a referral program that doubled the number of partner locations
- Created content and implemented a virtual training platform for the clinical treatment program
- Negotiated, prepared, and signed contracts with clients.
- Led change and transformation across business areas to deliver benefits and align company resources.
National Director of Stratigic Partnerships
AVEANNA HEALTHCARE
12.2020 - 02.2022
- Developed and maintained relationships with senior-level C-Suite executives, Therapy Providers, Physician and Physician extender groups, and other ancillary provider groups to lead innovative and forward-thinking discussion
- Provide strategic direction, supervision and guidance to sales and operations teams and ensure competency of teams to maintain highest level of success
- Developed and executed a business plan in conjunction with Clinical Operations teams to deliver services related to therapy and chronic disease management programs and implement in the field
- Increased and managed 82 partners across the continental United States and YOY volume of services provided by market and program
- Interpreted financial statements, identifying trends, and driving strategic recommendations.
Director of Partnerships
AVEANNA HEALTHCARE
03.2017 - 12.2020
- Responsible for new business development in 6 state regions
- Focused on, in Iowa, South Dakota, and Colorado completing 12 acquisitions and 9 De Novo agencies
- Contractual agreement with a therapy company to mutually increase the number of clients served
- Worked with partners to negotiate key terms and close partnership agreements Tracked and obtained required contracting agreements and documents from partners
- Oversight of 55 Therapy contracts with over 1,000 active Contracted Therapists, accounting for over 60% of Recover Health referrals
- Development of semi-exclusive relationships with key therapy providers (with a total of 39 key relationships as of August 2020)
- Created structured training program and operational processes that can be replicated to ensure successful onboarding of partners
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Joined business development meetings and supported market outreach plans to improve business development.
Account Executive
AVEANNA HEALTHCARE
11.2015 - 03.2017
- Developed and executed territory business plans
- Managed assigned territory by utilizing sales plans, promotional material, in-services, and other company resources in an efficient manner
- Developed new prospects and established referral sources
- Over 1,000% new business growth within 12 months
- Promoted product line and Recover Health organization by making sales presentations to key referral sources
- Created presentations on the benefits and appropriate use of home care
- Generated referrals for home health by building relationships with physicians, long-term care, independent and assisted living facilities, and other community resources
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Client Services Manager
MERITER-UNITYPOINT HEALTH HOME HEALTH
09.2014 - 11.2015
- Managed, coached, mentored a team of employees
- Work with care coordination teams to manage patient care
- Process Home Health referrals and document medical orders
- Patient liaison between Home Health and the Hospital and Care Centers
- Medicare Joint Bundle project with care coordination improvement
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Insurance and Authorizations Supervisor
MINISTRY HOME CARE
, WISCONSIN
06.2008 - 08.2014
- Managed a team of employees responsible for overseeing day-to-day operations for revenue cycle, intake, insurance verification and authorization
- Streamline processes by eliminating defects within
- Developed and rolled out new policies
- Built successful Business to Business relationships to ensure payment of services and negotiated rate reimbursement.
Chart Completion Auditor
SAINT JOSEPH'S HOSPITAL
, WISCONSIN
08.2002 - 06.2008
- Audit medical documentation by physicians and clinic staff to meet state and federal standards and meet JACHO accreditations
- Lean Six Sigma: Developed a process to reduce billing dates by 14 days, by changing audited processes and workflow to help the team work more effectively
- Developed a process to scan paper documentation into the electronic record that improved the level of patient care
- Created statistical reports that improved processes with physician documentation to meet JACHO standards
- Co-authored several procedures that are referenced by clinical staff and physicians.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
Masters of Business Administration -
LAKELAND COLLEGE
Bachelor of Arts - Business Management
LAKELAND COLLEGE
Skills
Expert strategist who uses research of competitors, market conditions, customer needs, and organizational core competencies to claim company successSkilled communicator and negotiator who understands persuasive delivery and can confidently present sales pitches to potential partners and reports to board membersIncreases marketability through collaboration, specialty programs and strong clinical outcomesAccomplished understanding of financing activities, including budgeting, investing, and cost-cutting through careful analysisStrong organization and time management skills and careful attention to detail to guarantee that business ventures are successful, and development is absoluteKnowledgeable on Federal, State, and Local regulations of Home Health and Hospice
Sales training and leadership
Corporate budgeting
Sales pipeline management
B2B and C-Suite marketing
Revenue and profit maximization
Strategic planning
Software
ZOHO
Playmakert
Trella
Microsoft Tools
Smartsheets
Hubspot
Timeline
Director of Business Development
HEALTH SHIFT, LLC
03.2022 - 12.2022
National Director of Stratigic Partnerships
AVEANNA HEALTHCARE
12.2020 - 02.2022
Director of Partnerships
AVEANNA HEALTHCARE
03.2017 - 12.2020
Account Executive
AVEANNA HEALTHCARE
11.2015 - 03.2017
Client Services Manager
MERITER-UNITYPOINT HEALTH HOME HEALTH
09.2014 - 11.2015
Insurance and Authorizations Supervisor
MINISTRY HOME CARE
06.2008 - 08.2014
Chart Completion Auditor
SAINT JOSEPH'S HOSPITAL
08.2002 - 06.2008
Masters of Business Administration -
LAKELAND COLLEGE
Bachelor of Arts - Business Management
LAKELAND COLLEGE