Summary
Overview
Work History
Education
Skills
Timeline
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Kristyal Washington

Columbia,SC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Technical Analyst 1

Verizon
Columbia, South Carolina
08.2014 - 08.2023
  • Used computer in analysis and solution of network problems.
  • Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Experienced in meticulously maintaining accurate and up-to-date technical documentation and records.
  • Proficient in utilizing version control systems, documentation software and ensuring data integrity with in complex technical projects.
  • Adept at applying attention to detail and upholding the highest standards in record-keeping.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Collections Agent

NCO
Charleston, SC
03.2007 - 02.2010
  • Contacted customers with delinquent accounts to solicit payment.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Advised delinquent customers on strategies for debt repayment.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Recorded information about status of collection efforts.

Education

Bachelor of Science - Sociology

College of Charleston
Charleston, SC
05-2014

Associate of Arts -

Trident Technical College
Charleston, SC
08-2012

Skills

  • Remote Technical Support
  • Virtualization
  • Testing and Diagnostics
  • Technical Analysis
  • Diagnostics and Troubleshooting
  • Interpersonal and Written Communication
  • Effective Communication
  • Technical Support

Timeline

Technical Analyst 1

Verizon
08.2014 - 08.2023

Collections Agent

NCO
03.2007 - 02.2010

Bachelor of Science - Sociology

College of Charleston

Associate of Arts -

Trident Technical College

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Kristyal Washington