Summary
Overview
Work History
Education
Skills
Timeline
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Kristyana Davis

Los Angeles,CA

Summary

Proven Guest Service Agent with a track record of delivering exceptional guest experiences at Hilton Tapestry Hotels, showcasing strong problem-solving and exceptional communication skills. Adapted to diverse guest needs with empathy and creativity, enhancing satisfaction and operational efficiency. Excelled in utilizing technology for guest feedback and streamlining check-in processes, demonstrating a commitment to excellence and teamwork.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Hilton Anaheim
Anaheim, CA
05.2024 - 12.2024
  • Attached food and beverage credit to the reservation. Collect guests' important documentation, such as identification and credit card.
  • Open Hotsos for guests' requests and maintenance.
  • Open Kipsu for guests' feedback and to check on guests during guests' stay.
  • Work as a Night Audit overnight, and manually check guests into reservations.
  • Walk guests to the sister hotel, depending on availability.

Guest Service Agent

Jamaica Bay Inn Tapestry
Marina del Rey, CA
01.2023 - 03.2024
  • Deliver exceptional guest experiences.
  • Handle reservations, check-ins, and provide personalized service to ensure guest satisfaction.
  • Proficient problem-solving, active listening, and effective communication to address concerns and exceed guest expectations.
  • Maintain a welcoming atmosphere, and collaborate with cross-functional Microsofts for example OnQ PM System.

Guest Service Agent

Hyatt Place Los Angeles/LAX/El Segundo
El Segundo, CA
04.2022 - 12.2022
  • Respond to guest inquiries regarding various requests over the phone, and follow cash handling and credit policies.
  • I familiarized myself with in-house groups, closed-out dates, and gathered the necessary reservation information while understanding hospitality terminology.
  • Additionally, I managed check-ins and checkouts courteously, used proper communication etiquette, efficiently operated the Front Desk computer system, completed tasks promptly, performed necessary checks and reports, adhered to end-of-shift procedures, maintained guest programs, and ensured a clean work area.

Education

High School Diploma -

Santa Monica College
Santa Monica, CA
01-2024

Skills

  • Exceptional communication skills
  • Proactive
  • Empathetic
  • Adaptable
  • Inquisitive
  • Resilient
  • Team Player
  • Creative Thinker
  • Problem-Solving
  • Results-Driven
  • Ownership
  • Respectful

Timeline

Guest Service Representative

Hilton Anaheim
05.2024 - 12.2024

Guest Service Agent

Jamaica Bay Inn Tapestry
01.2023 - 03.2024

Guest Service Agent

Hyatt Place Los Angeles/LAX/El Segundo
04.2022 - 12.2022

High School Diploma -

Santa Monica College

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Kristyana Davis