Kristy B. Chouest
Candidate Experience Agent
Galliano,LA
Summary
Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships with high customer service skills.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Candidate Experience Agent
National Telecommuting Institute, Inc.
08.2023 - Current
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Program Assistant I
National Telecommuting Institute, Inc
02.2018 - 08.2023
- Delivered top-notch administrative support to coworkers and supervisor, promoting excellence in a virtual office environment.
- Managed digital filing systems and retrieved documents as required.
- Supported planning and coordination of Social Security's Ticket to Work Program and associated activities.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Checked paystubs, receipts, and other accounting disbursements for accuracy and compliance for reimbursement to Ticket to Work beneficiaries.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted in building a better program from the beginning of the program to what it is today.
Home Meal Delivery
Lafourche Council On Aging
01.2017 - 10.2017
- Deliver lunches to home bound elderly clients.
- Worked with road knowledge and GPS systems to navigate planned route and make adjustments.
- Completed on-time deliveries by choosing best and most efficient routes.
Graphic Design
Vhores' Master Prints
01.2008 - 08.2016
- Designed all computer forms for many businesses to be ready for print
- Designed many different forms of advertising for businesses and politicians
- Worked from home until business closed in 2016.
Customer Service
Bruce Insurance Agency
09.2014 - 06.2015
- Secretarial duties
- Insurance customer services including selling and endorsing policies, accepting payments, and assistance over the phone.
Bank Teller
Coastal Commerce Bank
09.2013 - 08.2014
- Teller duties (Front counter and drive thru) including deposits, withdrawals, check cashing, etc.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sold bank products to new and existing customers.
School Cafeteria Worker
Lafourche Parish Child Nutrition
08.2012 - 05.2013
- Worked as a team to cook and serve breakfast and lunch to students
- Operated computer and took payments.
Bank Teller
Chase Bank
04.2011 - 08.2012
- Teller duties (Front counter and drive thru) including deposits, withdrawals, check cashing, etc.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sold bank products to new and existing customers.
Customer Service
Allstate Insurance Company
03.2004 - 12.2007
- Personal lines customer service
- Bookkeeping
- Insurance customer services including selling and endorsing policies, accepting payments, and assistance over the phone.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Collected premiums and issued accurate receipts.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
Bookkeeper and Payroll
Marcello Agency, Inc
05.1998 - 01.2004
- Maintained and processed invoices, deposits, and money logs.
- Accounts Payable and Receivable
- Payroll
- Computer network maintenance and troubleshooting
- Personal lines insurance customer service
Education
No Degree - General Studies
Delgado Community College
New Orleans, LA 05.2001 -
Diploma - business and computer courses
South Lafourche High School
Galliano 08.1995 - 05.1997
Skills
Multi-line phone proficiency
Accomplishments
Received the Rising Star Award from National Telecommuting Institute, Inc. in 2019.
Timeline
Candidate Experience Agent
National Telecommuting Institute, Inc.
08.2023 - Current
Program Assistant I
National Telecommuting Institute, Inc
02.2018 - 08.2023
Home Meal Delivery
Lafourche Council On Aging
01.2017 - 10.2017
Customer Service
Bruce Insurance Agency
09.2014 - 06.2015
Bank Teller
Coastal Commerce Bank
09.2013 - 08.2014
School Cafeteria Worker
Lafourche Parish Child Nutrition
08.2012 - 05.2013
Bank Teller
Chase Bank
04.2011 - 08.2012
Graphic Design
Vhores' Master Prints
01.2008 - 08.2016
Customer Service
Allstate Insurance Company
03.2004 - 12.2007
No Degree - General Studies
Delgado Community College
05.2001 -
Bookkeeper and Payroll
Marcello Agency, Inc
05.1998 - 01.2004
Diploma - business and computer courses
South Lafourche High School
08.1995 - 05.1997
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