Kristy Mosher

Rant Insurance Group

11.2014 - Current

Managed 40+ employees across 4 Locations.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Monitored work flow processes between the service staff, underwriters and agents.
Created retention processes and office wide work flow processes to create a productive and streamlined office setting.
Built strong relationships with the carriers representatives and underwriters.
Conducted sales meetings, managers meetings and retention meetings.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optional functionality of equipment and infrastructure at all times.
Introduced new methods, practices, and systems to reduce turnaround time in the workflow.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Handled staff training initiatives aimed to satisfy our work flow processes focusing on the strengths of that employee.