Kristy Mosher
Shelby,MI
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee retention at Rant Insurance Group. Skilled in problem-solving and team leadership, I significantly improved workflow processes and agency growth. Expert in staff development and operational oversight, my strategies fostered a productive environment and streamlined operations.
Overview
10
10
years of professional experience
Work History
Operations Manager
Rant Insurance Group
730 3 Mile Rd, NW, Grand Rapids, MI 49544
11.2014 - Current
- Managed 40+ employees across 4 Locations.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Monitored work flow processes between the service staff, underwriters and agents.
- Created retention processes and office wide work flow processes to create a productive and streamlined office setting.
- Built strong relationships with the carriers representatives and underwriters.
- Conducted sales meetings, managers meetings and retention meetings.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optional functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time in the workflow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed to satisfy our work flow processes focusing on the strengths of that employee.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Workflow Optimization
- Process Improvement
- Organizational Management
Timeline
Operations Manager
Rant Insurance Group
11.2014 - Current