KRISTYN ANTHONY
Royal Oak,Michigan
Summary
Results-driven healthcare professional with over 10 years of experience in administrative roles, specializing in file management and compliance with HIPAA regulations. Proven expertise in medical office administration enhances human resource processes, ensuring high-quality standards and effective team support. Strong proficiency in Microsoft Office and customer service skills streamlines operations and aligns with organizational objectives. Adept at managing multi-phone systems to improve communication efficiency.
Overview
2025
2025
years of professional experience
Work History
Medical Technician GS-5-2
Veterans Health Administration
12 0 - Current
- 40 hours/week
- Answering phones, greeting patients, and relaying messages to appropriate staff inside or outside of the unit.
- Demonstrated extensive expertise in enhancing customer service and veteran care quality by upholding 'I CARE' values in all communications
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Drew blood from veins using vacuum tube, syringe, and butterfly venipuncture methods.
- Follow laws such as the Health Insurance Portability and Accountability Act (HIPAA), medical procedures, and VHA Medical Center Memorandums (MCOs) when processing patient information prior to processing patients for laboratory blood collection; additionally, authenticate patient identity in a variety of ways to confirm patient identification.
- Processed various lab activities such as transcription and result uploads
- Documented instances of no-shows.
Contract Phlebotomist
MPCM Services
03.2022 - 03.2023
- 40 hours/week
- Implemented efficient blood sample collection using specialized equipment
- Validated patient identities prior to sample collection, ensuring accuracy
- Trained new staff on proper specimen handling, enhancing team competency
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs
- Collaborated with team members to develop best practices for consistent customer service delivery
- Maintained strict confidentiality of patient records, adhering to HIPAA regulations at all times.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations
Phlebotomist
Ascension St. Mary's
05.2018 - 11.2022
- 40 hours/week
- Optimized blood collection methods for superior accuracy
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Trained medical personnel in phlebotomy techniques and laboratory processes
- Performed phlebotomy with various techniques including vacuum tube, syringe and butterfly venipuncture.
- Strengthened patient connections through clear communication, ensuring confidence in quality care.
- Ensured HIPAA compliance while managing confidential patient data in electronic health records systems
Donor Specialist
Versiti Blood Center of Michigan
01.2021 - 03.2022
- 40+ hours/week
- Worked flexible hours across night, weekend, and holiday shifts
- Achieved donation targets by managing donor-staff interactions
- Ensured safety by verifying patient identification during sample collection
- Uphold laboratory regulations during blood sample collection, ensuring quality
- Observed vital signs such as temperature, pulse rate, blood pressure readings, and weight measurements accurately and reported any abnormalities to the lead technician
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction
Unit Secretary
Ascension St. Mary's
09.2016 - 06.2018
- 40 hours/week
- Expedited patient admissions and discharges, lowering wait times
- Organized patient charts, aiding clinical and administrative tasks
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Adhered to strict HIPAA guidelines while handling confidential patient information
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay
- Ensured accuracy of pre-visit/procedure information
- Ensured provider orders were accurately interpreted and verified according to VHA national guidelines
Health Unit Coordinator
Covenant Healthcare Pediatrics
04.2015 - 09.2016
- 40 hours/week
- Managed patient transitions, ensuring accuracy in admissions, transfers, and discharges.
- Amplified patient communication through proficient call handling.
- Preserved patient confidentiality and complied with healthcare regulations by maintaining medical records.
- Expedited patient care by responding swiftly to call lights.
- Provided assistance to nurses by performing clerical duties, such as scheduling appointments, transcribing orders, and filing documents.
- Utilized excellent organizational skills to manage multiple tasks simultaneously, while maintaining quality standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Substitute Administrative Assistant
PCMI
07.2013 - 08.2016
- Hours Varied (10-20 hours/week)
- Administered multi-line telephone operations, optimizing communication flow.
- Boosted office efficiency through adept management of clerical tasks.
- Guaranteed smooth communication through efficient management of mail and fax operations.
- Exhibited exceptional customer service skills when greeting visitors at the reception desk, quickly assessing needs while maintaining professionalism under pressure.
- Verify and update patient information at appointment check-in.
- Answered phones, greeted patients, and relayed messages to appropriate staff inside or outside of the unit.
- Scheduled appointments by interpreting and verifying provider orders according to VHA national scheduling guidelines.
Veterinary Assistant /Front Desk Receptionist
Bay Valley Animal Hospital
Bay City, MI
07.2009 - 08.2014
- 25-30 hours / week
- Assisted veterinarians in examining animals.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Greeted customers, answered general questions and directed to appropriate locations.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Obtained information and history from clients to maintain medical charts.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Handled sensitive information in a confidential manner.
Education
High School Diploma -
Bay City Central High School
Bay City, MIAAS - Health Fitness and Promotion in Health And Fitness
Delta College
Skills
Lab Testing
Medical Terminology
HIPAA Regulations
Medical Office Administration
Customer Service
Microsoft Office
File Management
New staff training
Timeline
Contract Phlebotomist
MPCM Services
03.2022 - 03.2023
Donor Specialist
Versiti Blood Center of Michigan
01.2021 - 03.2022
Phlebotomist
Ascension St. Mary's
05.2018 - 11.2022
Unit Secretary
Ascension St. Mary's
09.2016 - 06.2018
Health Unit Coordinator
Covenant Healthcare Pediatrics
04.2015 - 09.2016
Substitute Administrative Assistant
PCMI
07.2013 - 08.2016
Veterinary Assistant /Front Desk Receptionist
Bay Valley Animal Hospital
07.2009 - 08.2014
Medical Technician GS-5-2
Veterans Health Administration
12 0 - Current
High School Diploma -
Bay City Central High School
AAS - Health Fitness and Promotion in Health And Fitness
Delta College
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