Kristyn Belles
Southgate,MI
Summary
Accomplished and certified Pharmacy Technician with over 12 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Very detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sav-Mor West Grange/Carleton Pharmacy
Trenton/Carleton , MI
01.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in RX30 to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments. Along with 3-4 cashiers/stock/book keepers to keep lunches moving while keeping wait times down.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Sav-Mor Northline Drugs
Southgate, Michigan
03.2010 - 12.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in RX30 to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments. Along with 3-4 Cashiers/Stock/Book keeper to keep lunches going and wait times down.
- Liaised with other pharmacies to eliminate issues related to product expiration.
House Keeping/Activites
Rivergate Terrace
Riverview, Michigan
03.2006 - 06.2008
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Created new activities for residents like manicure day, or movie night with popcorn. Singing hour with music from in 50's,60's and 70's.
- Kept patients entertained during night hours when they tried to roam the halls (many residents didn't sleep well)
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12.2022
No Degree - Early Childhood Education
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Our Lady of Mount Carmel
Wyandotte05.2002
Skills
- Cash Register Operation
- Medication Documentation
- Storage Maintenance and Security
- Organization and Prioritization
- Wholesale Ordering/Receiving Incoming Supplies
- Answering and Routing Calls
- Dispensing Medications/Preparing Bubble Packs
- Prescription Filling and Labeling
- Patient Profile Setup
- Equipment Cleaning and Maintenance
- Pharmacy Operations/Management Software
- FDA Drug Safety Guidelines
- Assisting Pharmacists/Prescription Writing
- Advanced Math Skills
- Updating Medication Histories/Verifying Patient Data
- Medicare and Medicaid Processes
- Confidentiality and HIPAA
- Drug Utilization Review/Prescription Review
- Payment Processing/Item Pricing
- Ordering and Stocking Medications
- Resolving Customer Issues/Complaints
- Quality Patient Care
- Staff Leadership
- Customer Identification Checks
- Furniture Cleaning/General Housekeeping
- Enforcing Safety Protocols
- Room Turnover/Cleaning Practices
- Equipment Effectiveness/Work Inspections
- Cross-Department/Teamwork Collaboration
- POS Inventory System Operation
- Interactive/Creative/Engagement Activities
- Scheduling Events and Programs/Planning and Coordination
- Range of Motion Exercises
- Resident Support/Engagement
- Recreational Program Planning
- Friendly, Positive Attitude
- Documenting Activities
- Memory Improvement
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician- 2010 to present
Bowling
I love bowling, I have been bowling since I was 10 years old. My team recently placed first in the local Polish Roman Catholic Union of America (PRCU) bowling tournament. I bowl on two leagues with my husband and I really enjoy this activity.
Timeline
Pharmacy Technician
Sav-Mor West Grange/Carleton Pharmacy
01.2018 - Current
Pharmacy Technician
Sav-Mor Northline Drugs
03.2010 - 12.2017
House Keeping/Activites
Rivergate Terrace
03.2006 - 06.2008
Bachelor of Science - Business Administration
Southern New Hampshire University
No Degree - Early Childhood Education
Eastern Michigan University
High School Diploma -
Our Lady of Mount Carmel
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