Director of Administrative Services and Compliance
Health Federation of Philadelphia
07.2022 - Current
Develops and implements administrative policies and procedures to ensure efficient and effective operations throughout the organization
Provides strategic leadership and direction for administrative functions, ensuring alignment with the organization's mission and goals
Manages a portion of the organization's budget and financial resources, including monitoring expenses, preparing financial reports, and making budget recommendations
Collaborates with other departments and senior leadership to support organizational initiatives and promote cross-functional collaboration
Manages vendor relationships and negotiate contracts for goods and services to ensure cost-effectiveness and quality
Develops and maintain records management systems, ensuring compliance with relevant regulations and policies
Coordinates and oversee special projects and initiatives, ensuring successful implementation and timely completion
Develops and implement strategies for risk management, including identifying potential areas of risk and implementing appropriate controls
Serves as a liaison with external stakeholders, such as government agencies, partners, and donors, to ensure effective communication and collaboration
Participates in senior leadership meetings, providing reports and updates on administrative functions as required
Lead the development and implementation of compliance programs, policies, and procedures for a large public health non-profit organization
Conduct regular risk assessments to identify compliance gaps and develop strategies to mitigate risks
Oversee and monitor adherence to regulatory requirements, including HIPAA, federal and state health regulations, and non-profit governance laws
Develop and implement training programs for staff on compliance-related topics, improving understanding of policies and reporting procedures
Serve as primary contact for all compliance-related inquiries and investigations, ensuring proper resolution and documentation
Manage the organization's Compliance Hotline, ensuring confidentiality and timely reporting
Collaborate with administrators
Associate Regional Director
The Malvern School Corporation
07.2021 - 06.2022
Assuming responsibility for the daily operations (and every aspect) of the school
Ensuring compliance with all licensing/accrediting agencies
Abiding by and enforcing all terms of The Malvern School Employee Manual
Producing written work for parents, staff, peers and supervisors that is of above-standard quality in composition, content, and timeliness
Executing all aspects of the sales process, in order to continually build enrollment, by accepting responsibility for goals as shown on an annual budget to ensure successful business operations of the school on a daily basis
Following all required business management practices, such as charging late fees and maintaining deposit reporting, credit card forms, subsidy binder, P&L reconciliation, etc
Earning and maintaining consistent customer satisfaction, maximizing enrollment potential and minimizing student withdrawals
Supporting the Director of Education in ensuring that all staff are educated and capable of planning and implementing a superior early childhood program
Serving as a resource and leader to all personnel
Performing the recruitment process for your school by placing job ads, attending recruitment events, and screening/hiring qualified, quality personnel
Ensuring efficient and sufficient staff/child ratios are maintained in order to meet budgetary and Malvern School guidelines
Ensuring proper orientation of all new hires and create and communicate current staff performance evaluations
Assistant to the Director
Trinity Playgroup (Nonprofit Org)
03.2017 - 07.2021
Serves as a liaison for the Head of School with all School constituencies, assisting in answering questions and resolving issues while maintaining the utmost confidentiality, consummate professionalism and necessary sensitivity
Manages the daily operation of the Head of School’s office, including calendar oversight, scheduling of meetings, and coordinating major all school events
Provides strategic and logistical support for institutional projects and priorities identified by the Head of School
Administrative representative and liaison to the Board of Trustees, including establishing and maintaining annual calendar, and drafting and distributing correspondence (e.g., minutes for Board meetings)
Plans and coordinates all meetings, retreats and events
Attendance at quarterly Board meetings is required
Liaison to the senior administrative leaders of the School, helping to coordinate workflow, facilitate projects, and plan meetings and events
Responsible for managing flow of Head’s business communication (video calls, phone calls, email, and mail), applying necessary judgment to determine priorities and importance
Collaborates regularly with the Business, Advancement, Communications, and Admissions Offices on projects and workflow
Supports and helps promote the School’s mission, core values and culture, and enthusiastically takes an active role in the life of the School
Performs other duties as assigned by and in support of the Head of School and the Board of Trustees
Education
Doctorate -
Virginia University of Lynchburg
Master Of Arts -
Claremont Lincoln University
Claremont, CA
Certificate -
Columbia University
New York, NY
Associate Of Arts -
Riverside City College
Riverside, CA
Bachelor Of Arts -
Pennsylvania State University
University Park, PA
Skills
Administrative management
Policy development
Strategic planning
Process improvement
Organizational skills
Change management
Stakeholder engagement
Regulatory compliance
Risk management
Vendor management
Data analysis
Contract negotiation
Technology integration
Organizational leadership
Operations management
Employee relations
Human resources management
Timeline
Director of Administrative Services and Compliance
Child and Family Educator at Health Federation Of Philadelphia Early Head StartChild and Family Educator at Health Federation Of Philadelphia Early Head Start