Kristyn Carter
Royersford,Pennsylvania
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales, and service team leadership along with profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Tillys
Collegeville
11.2022 - 03.2024
- Managed inventory control, cash control as well as store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Organized promotional events to increase customer flow, including floor signs, displaying current pricing, and new inventory.
- Established customer service standards and monitored staff compliance.
Assistant Store Manager
Tillys
03.2020 - 11.2022
Store Manager
Journeys
Exton
04.2019 - 03.2020
- Maintained exceptional accuracy levels while operating cash register for various payment methods.
- Established and optimized schedules in accordance with projected demands to ensure consistent coverage and service.
- Coached sales associates on product specifications, sales incentives, and selling techniques resulting in a significant improvement in customer satisfaction ratings
- Achieved quick resolutions to customer inquiries.
- Ensured accurate record-keeping of inventory levels.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
Assistant Store Manager
Journeys
08.2015 - 04.2019
Store Manager
Underground by Journeys
Media
10.2014 - 08.2015
- Utilized daily cycle counts and regular audits to ensure accurate inventories by quickly identifying and resolving any discrepancies.
- Hired, delegated, and reviewed sales staff members' performance while providing comprehensive coaching.
- Ensured accurate and timely payroll submissions for all employees.
- Entered orders, processed payments, and issued receipts using a POS system.
- Sustained positive customer experience through efficient and professional management of product returns.
Assistant Manager
TillysTillysJourneys Kidz
Exton
06.2011 - 12.2012
Sales Associate
10.2010 - 06.2011
Education
High School Diploma -
West Chester Henderson High School
West Chester, PA06-2010
Some College (No Degree) -
Delaware County Community College
Media, PASkills
- Employee Training
- Provided promotional planning and sales strategies
- Business Leadership
- Verbal and Written Communication
- POS Terminal Operations
- Customer Service Management
- Loss Prevention
References
References available upon request.
Timeline
Store Manager
Tillys
11.2022 - 03.2024
Assistant Store Manager
Tillys
03.2020 - 11.2022
Store Manager
Journeys
04.2019 - 03.2020
Assistant Store Manager
Journeys
08.2015 - 04.2019
Store Manager
Underground by Journeys
10.2014 - 08.2015
Assistant Manager
TillysTillysJourneys Kidz
06.2011 - 12.2012
Sales Associate
10.2010 - 06.2011
High School Diploma -
West Chester Henderson High School
Some College (No Degree) -
Delaware County Community College
Similar Profiles
Ella GrbicElla Grbic
Sales Associate at TillysSales Associate at Tillys
Tanner OliphantTanner Oliphant
Hiring and Recruiting Manager at TillysHiring and Recruiting Manager at Tillys
Joseph LucanishJoseph Lucanish
Tillys Sales Associate at TillysTillys Sales Associate at Tillys
Kevin Matias-LucasKevin Matias-Lucas
Seasonal Sales Associate at TillysSeasonal Sales Associate at Tillys
Reece SullivanReece Sullivan
Track and Field Athlete at Temple University Track and FieldTrack and Field Athlete at Temple University Track and Field