Kristyn Clarke

• Resolved customer problems and complaints.
• Answered high-volume of calls, average 100 daily.
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled cash transactions and maintained sales and payments records accurately.

• Gathered medical records and billing, and maintained case files.
• Frequently communicated with clients and medical providers.
• Managed multiple tasks and met time-sensitive deadlines.
• Created, indexed, and maintained client binders.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Completed data entry of legal documents into electronic filing systems.

Conducted day-to-day business within the vice president of protective services office: wrote and prepared
proposals and contracts, organized and coordinated conferences and monthly meetings, reviewed and prepared
reporting and meeting materials. Maintained accounts through frequent client interaction. Communicated
directives to officers in the field. Coordinated with other departments to meet agency needs.

I handled logistics within the office including: maintaining vendor accounts, sorting and reviewing fan correspondence, assisting in construction build out and originating maintenance requests. Executed daily schedule, arranged business meetings and lunches and handled interview requests. Arranged all corporate and personal travel by developing itineraries and agendas; scheduled private jet & ground transportation and booked hotel accommodations. Assisted operations manager with planning of routine operations and special projects.

For the radio program, I utilized audio from the weekday show to edit and produce the “Glenn Beck Weekend,” a three hour program heard on more than 150 affiliates nationwide. Prepared the studio for daily broadcast including gathering and preparing commercial copy and show elements, pulling audio, dubbing commercial audio and loading spot inventory. Additionally, I was tasked with editing & producing show promos to be uploaded to the Premiere affiliates webpage, along with national and local affiliate spots.

Advanced to increasingly responsible positions, culminating in management role with oversight of a successful
news/talk radio station. Fostered employee development through frequent interaction and providing
one-on-one training. Responsible for daily operation of station, scheduled programs and board operators,
developed station imaging, oversaw hiring and training of all board ops, created daily station imaging schedule.

Selected Contributions:
Created comprehensive policy & procedures manual improving compliance and quality of on-air content.
Developed and implemented in depth training program that enhanced employee performance and helped
build a motivated work force.

Monitored board/transmission levels, operated the board for live shows and syndicated programming, executed EAS tests per FCC regulations, monitored and recorded transmitter readings, edited programs for broadcast, use of NexGen/Prophet operating systems.

Gathered and prepared information, provided reports for as many as nine stations, monitored police scanners, contacted local law enforcement agencies and obtained information.

High School Football Scoreboard show: attended games and gathered information and wrote copy for recorded and live reports, booked guests, created reporter assignments, recorded, edited and loaded sideline reports, provided updated scores to host, answered phones, contacted other media outlets to obtain scores.

Hosted weekend shift on Top 40 station, gathered show prep, repositioned station imaging and voice tracks, edited and loaded programs into automation system for broadcast, monitored station on weekends to ensure timeliness.

Top 40 format I covered the news, entertainment and traffic.