Kristyn Dunn
Lancaster,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
Palmdale, CA
01.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Personal Assistant
Totally Nail Supply CO
Los Angeles, CA
05.2020 - 12.2022
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Assisted manager in all aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Cafe Del Ray Restaurant
Server
Los Angeles, CA
02.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate Of Applied Arts - Child Development
Antelope Valley College
Lancaster, CA05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Follow-up skills
Timeline
Customer Service Representative
Ashley Furniture Homestore
01.2023 - 06.2024
Personal Assistant
Totally Nail Supply CO
05.2020 - 12.2022
Cafe Del Ray Restaurant
Server
02.2017 - 03.2020
Associate Of Applied Arts - Child Development
Antelope Valley College