KRISTYN JONES
Round Rock,TX
Summary
Passionate about facilitating exceptional student experiences in higher education. Solutions-oriented leader known for great attention to detail and strong interpersonal communication skills. Knack for multitasking and excelling at liaising with various departments within a University setting. Goal is to enhance the educational journey of students by creating a seamless and supportive environment that fosters growth and success.
Overview
7
7
years of professional experience
Work History
Transcript Intake Supervisor
Western Governors University
12.2022 - Current
- Manages team performance by establishing expectations, evaluating performance, and providing ongoing feedback to ensure accurate and timely completion of work
- Provides weekly one-on-one coaching to all members of the team for career growth and professional development; Manages and updates job resources and provides ongoing training to new and existing employees
- Collaborates with university leadership, departments and stakeholders to provide feedback on processes, policy changes and other initiatives
- Streamlined the processing of student admissions documents by 40%, leading to improved service level agreement for transfer evaluations and admissions decisions
- Ensures quality assurance of indexed documents (> 12% High Stakes Errors), researches and remedies QA errors in a tactful and timely manner; Serves as a main point of contact for questions from Enrollment and Transfer Evaluation regarding student record errors
- Creates, updates and utilizes various reports related to transcript evaluations and individual/team performance; uses data from reports to make organizational decisions.
Readmission Counselor, Specialist
Western Governors University
05.2022 - 12.2022
- Performs outreach to connect with prospective eligible readmission students (14-20 per day)
- Processes student applications while maintaining accuracy and privacy of student records including transcripts and SAP appeal documents
- Provides ongoing support and advisement for students throughout the readmission process
- Maintains detailed notes to track and monitor student interactions to ensure effective communication
- Collaborates with university departments to ensure student success and timely enrollment, including Financial Aid, Military Support, and Program Mentors.
Student Employment Advisor, From Here to Career Program
California State University, Northridge
12.2021 - 05.2022
- Coordinated daily operations and activities for the From Here to Career On Campus Student Employment Program
- Provided career advisement and support for student participants and their supervisors to promote career readiness, retention, persistence, academic achievement, and graduation
- Planned events, trainings, networking sessions, and peer mentor group meetings
- Conducted ongoing program assessment to ensure effective program implementation
- Developed online and in-person career readiness training materials and activities utilizing Canvas-based lessons, virtual workshops, and social-media based career lessons.
Admissions & Records Representative
California State University, Northridge
08.2019 - 12.2021
- Assisted current and prospective students via telephone, email and in-person counter support
- Managed and updated applicant and student data, including transcripts, in PeopleSoft and Onbase
- Troubleshooted class registration errors and remedied common student record discrepancies
- Processed student forms including change of major/minor request, time conflicts, demographic information changes and extra unit authorizations
- Fulfilled and produced student record requests including official and unofficial transcripts, degree progress reports, enrollment verifications and campus identification cards.
Disabilities & Accessibility Support Specialist
Woodbury University- Burbank, CA
08.2018 - 08.2019
- Advised students with disabilities to help them work towards personal, professional, and academic goals
- Updated, created, and presented training materials for faculty, staff, and students
- Provided consistent and frequent communication with supervisor and faculty regarding student progress
- Reviewed and maintained medical documentation to determine appropriate academic accommodations
- Managed accommodation requests for accessible course materials, testing, and notetakers.
Academic Coach, Thriving & Achieving Program (TAP)
California State University, Northridge
08.2017 - 08.2018
- Provided strengths-based academic coaching to incoming freshman and transfer students, individually and in group settings
- Assisted students with the Upper Division Writing Exam as well as finals and midterm preparation
- Coordinated workshops on resume-building, interview skills, time management and study skills
- Coordinated materials for DRES Freshman and Transfer Student Orientations
- Organized Intensive Summer Trainings for incoming academic coaches.
Education
Bachelor of Arts - Political Science
California State University
Northridge, CA08.2018
Skills
- Excellent written and oral communication skills
- Ability to communicate information in a variety of ways using different learning styles
- Proficient in Microsoft Office Suite software applications (Word, Excel, PowerPoint, Outlook, etc)
- Extensive working knowledge of Oracle PeopleSoft, OnBase, U-Achieve, Salesforce, Workday and Adobe Acrobat
- Comprehensive knowledge of FERPA, University admissions policies and student services best practices
- Strong organizational skills and ability to balance multiple competing priorities with tact and professionalism
Timeline
Transcript Intake Supervisor
Western Governors University
12.2022 - Current
Readmission Counselor, Specialist
Western Governors University
05.2022 - 12.2022
Student Employment Advisor, From Here to Career Program
California State University, Northridge
12.2021 - 05.2022
Admissions & Records Representative
California State University, Northridge
08.2019 - 12.2021
Disabilities & Accessibility Support Specialist
Woodbury University- Burbank, CA
08.2018 - 08.2019
Academic Coach, Thriving & Achieving Program (TAP)
California State University, Northridge
08.2017 - 08.2018
Bachelor of Arts - Political Science
California State University
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