Kristyn Lowry
Broomfield,CO
Summary
Customer-focused professional with extensive experience in enhancing resident satisfaction and operational efficiency. Expertise in leading teams, managing budgets, and implementing process improvements to drive service excellence. Aiming to contribute leadership skills and relationship-building strengths in a Customer Success role to boost client retention and engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dining Services Manager
Convenient Living
05.2026 - Current
- Lead and develop kitchen and dining staff to deliver exceptional resident experiences.
- Managed inventory, budgets, and operational costs to maintain financial health and support service excellence.
- Supervise daily dining and food service operations.
- Ensure compliance with food safety and sanitation regulations.
- Implemented operational improvements that streamlined processes and enhanced service delivery.
- Maintain clean, organized dining and kitchen environments.
- Delivered high-quality customer service, ensuring resident satisfaction through attentive and responsive service.
Assistant General Manager | Shift Lead | Server
Snooze A.M. Eatery
Broomfield, CO
06.2021 - 05.2026
- Led, trained, and coached front-of-house teams to improve performance and customer satisfaction.
- Cultivated guest relationships through exceptional service and effective issue resolution.
- Partnered with leadership to streamline daily operations and improve efficiency.
- Executed community engagement initiatives that enhanced brand loyalty.
- Advanced sustainability initiatives in alignment with company values.
Server
Olive Garden
Tucson, AZ
08.2019 - 06.2021
- Enhanced guest experiences through attentive service and in-depth product knowledge.
- Addressed customer concerns swiftly and courteously to maintain satisfaction.
- Coordinated with team members to streamline restaurant operations.
Shift Supervisor | Barista
Bear Buns Bakery
Tucson, AZ
08.2017 - 08.2019
- Managed daily operations and supervised team to ensure smooth service delivery.
- Trained and onboarded new employees, enhancing team readiness and performance.
- Resolved customer concerns, ensuring satisfaction and adherence to service standards.
Skills
- Customer Relationship Management
- Client onboarding
- Customer retention
- Conflict resolution
- Service enhancement
- Operational improvements
- Process Improvement
- Cost Control Strategies
- Inventory control
- CRM platformsPOS systems
- CRM & POS Systems
- Microsoft Office
- Google Workspace
- Microsoft Office & Google Workspace
- Microsoft Office Scheduling
- Google Workspace
- Communication tools
- Cross-Functional Collaboration
- Team leadership
- Leadership development
- Work scheduling
- Communication & Active Listening
- Scheduling
Custom
Additional professional experience available upon request.
Certification
- ServSafe Manager Certification
- ServSafe Food Handlers Cerification
Timeline
Dining Services Manager
Convenient Living
05.2026 - Current
Assistant General Manager | Shift Lead | Server
Snooze A.M. Eatery
06.2021 - 05.2026
Server
Olive Garden
08.2019 - 06.2021
Shift Supervisor | Barista
Bear Buns Bakery
08.2017 - 08.2019