Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristyn Lynch

Colorado Springs,CO

Summary

Dynamic and results-oriented professional with extensive experience in leadership, operations management, and team development. Skilled in fostering a culture of exceptional service, integrity, teamwork, and drive within high-performing environments. Proven ability to oversee daily operations and implement strategic initiatives that elevate organizational standards. Adept at building collaborative teams, streamlining processes, and delivering unparalleled guest and member experiences. Passionate about upholding 5-star service excellence and driving organizational success through innovative solutions and value-driven leadership.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Childcare Director

VillaSport Athletic Club and Spa
01.2021 - Current
  • Informed parents of facility enrollment procedures policies and activities
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability for a team of 50
  • Stayed current on codes and guidelines to maintain compliant program operations in Colorado
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
  • Coordinated with external vendors

Program Director

St. Andrews Parks and Playground
01.2016 - 01.2021
  • Developed Youth and Adult programs from the ground up, laying out framework and defining roles
  • Prepared forecasts and reports and created recreation budget
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Collected and analyzed data and initiated improvements to increase performance
  • Maintained program files, records, databases, and websites to gather research and prepare and submit commission reports
  • Resolved client issues quickly, increasing customer retention rate by 90%

Assistant Activities Manager

Wyndham Vacation Ownership
01.2015 - 01.2016
  • Assigned work to staff, set schedules, and motivated strong performance in key areas
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Controlled food costs and managed inventory
  • Reviewed company processes and suggested methods to improve employees’ overall safety
  • Implemented safety training courses that bolstered safety culture improvements across personnel groups
  • Saved $1000's dollars by implementing cost-saving initiatives that addressed long-standing problems
  • Was Certified in Serve Safe and Alcohol Server protocols, demonstrating a strong commitment to food safety and responsible alcohol service standards.

Youth Activities Counselor

Carnival Cruise Lines
01.2012 - 01.2015
  • Played a key role in the successful roll-out of Dr. Seuss at Sea and other premier Carnival programs, enhancing guest engagement and satisfaction.
  • Collaborated effectively with a diverse team of over 100 staff members from various nationalities and backgrounds to maintain high operational standards.
  • Ensured the safety of visitors and minimized liability risks by proactively monitoring recreation areas, enforcing rules, and upholding safety protocols.

Youth Counselor

Disney Cruise Line
01.2011 - 01.2012
  • Cared for safety, show, courtesy, and efficiency of front desk and programming of thousands of children
  • Supported and collaborated with a rotating team of over 80 staff members to deliver exceptional youth programs and services.
  • Supervised youth in a dynamic and engaging environment, prioritizing security and safety for children of all ages.
  • Monitored youth behavior, providing guidance and support to encourage positive development and behavior changes.

Education

Bachelor of Science - Hospitality/Hotel Management

Johnson and Wales University
East Providence, RI
01.2010

Skills

  • Customer service and retention
  • Advanced problem-solving and critical thinking
  • Effective communication and staff development
  • Budget planning and financial management
  • Adaptable and resourceful mindset
  • Reliable, ethical, and self-motivated
  • High-energy with a positive demeanor
  • Servant leadership approach

Certification

  • Certified Trainer, Darkness to Light
  • Certified, Basic Life Saving
  • Certified Instructor, First Aid/CPR
  • Certified Lifeguard with Professional Rescue

Timeline

Childcare Director

VillaSport Athletic Club and Spa
01.2021 - Current

Program Director

St. Andrews Parks and Playground
01.2016 - 01.2021

Assistant Activities Manager

Wyndham Vacation Ownership
01.2015 - 01.2016

Youth Activities Counselor

Carnival Cruise Lines
01.2012 - 01.2015

Youth Counselor

Disney Cruise Line
01.2011 - 01.2012
  • Certified Trainer, Darkness to Light
  • Certified, Basic Life Saving
  • Certified Instructor, First Aid/CPR
  • Certified Lifeguard with Professional Rescue

Bachelor of Science - Hospitality/Hotel Management

Johnson and Wales University
Kristyn Lynch