Kristyn M. Arnold
Clover,SC
Summary
Positive and outgoing Dental Assistant with hands-on experience. Well-rounded knowledge of dental implants, AOX bridge system, and CAD/CAM software.
Professional with strong background in technical support and troubleshooting, Skilled in customer service, communication, and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DRS Helpdesk Agent
Amann Girrbach North America
03.2023 - 09.2025
- Used ticketing systems to manage and process support actions and requests.
- Served as a reliable point of contact for clients experiencing software problems or offered step-by-step guidance to resolve issues.
- Resolved technical issues for clients through remote support and troubleshooting techniques.
- Followed up with clients to ensure customer satisfaction and problem resolution.
Helpdesk Concierge
Amann Girrbach North America
03.2023 - 09.2025
- Served as the primary point of contact for all user support requests, managing approximately 20-30 calls and emails per day.
- Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Remote into customers computers gathering important information, creating tickets for Helpdesk team.
- Followed up on customers cases to ensure issues had been resolved in a timely manner.
- Knowledge of all company machines, item numbers, and procedures in order to answer customer inquiries.
Proth Assistant
ClearChoice Dental Implants
03.2021 - 12.2022
- Work with small drivers and screws to remove and deliver AO4 and single implants
- Worked along side the Doctor in all procedures
- Take FMX, record blood pressure, and review health history
- Able to work multiple operatories while maintaining a seamless workflow
- Able to clearly explain treatment plans and procedures to high anxiety patients
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Server
The Hickory Tavern
09.2019 - 03.2021
- Work quickly and efficiently to provide great service to multiple guests/tables
- Record orders for all different size tables/guests making sure their wants and needs are met in a timely manner
- Memorize the menu and ever changing wine and beer list
Dental Assistant
Dental Smart
03.2012 - 03.2014
- Prepared each room with the proper instruments, always trying to be a step ahead of the Dentist
- Assisted chairside in permanent and temporary restorative procedures
- Educated in hygiene/Prophy
- Sanitize equipment, cleaned treatment rooms and restocked supplies to maintain organization and cleanliness
Education
Certified Dental Assistant - Dentistry
Medina County Career Center
Medina, OH06.2011
High School Diploma - undefined
Cloverleaf High School
05.2006
Certification Of The Radiation Safety Exam - Radiology
The South Carolina Dental Association
Columbia, SCSkills
- Excellent communication
- Positive and professional
- Time management
- Problem-solving
- Active listening
Certification
- The South Carolina Dental Association-Certification of The Radiation Safety Exam
- American Heart Association- Basic Life Support (CPR and AED) Program
- Certificate of Completion OSHA and HIPPA online
Timeline
DRS Helpdesk Agent
Amann Girrbach North America
03.2023 - 09.2025
Helpdesk Concierge
Amann Girrbach North America
03.2023 - 09.2025
Proth Assistant
ClearChoice Dental Implants
03.2021 - 12.2022
Server
The Hickory Tavern
09.2019 - 03.2021
Dental Assistant
Dental Smart
03.2012 - 03.2014
High School Diploma - undefined
Cloverleaf High School
Certification Of The Radiation Safety Exam - Radiology
The South Carolina Dental Association
Certified Dental Assistant - Dentistry
Medina County Career Center