Kristyn Mattox
Enid,OK
Overview
5
5
years of professional experience
Work History
Receptionist
Family Martial Arts
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Head Cashier
Lowes Home Improvement
11.2022 - 04.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
Cashier
Katy’s Pantry
09.2019 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Pre-Medicine
Northern Oklahoma College
Tonkawa, OKDiploma -
Enid High School
Enid, OK05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- File Management
- Calendar Management
Timeline
Receptionist
Family Martial Arts
01.2024 - Current
Head Cashier
Lowes Home Improvement
11.2022 - 04.2023
Cashier
Katy’s Pantry
09.2019 - 06.2022
Pre-Medicine
Northern Oklahoma College
Diploma -
Enid High School