Open To Work
Kristyn Pearson
Warwick
Work Preference
Summary
Client management consultant with a proven track record in building strong client relationships and improving service offerings. Expertise in strategic planning and data analysis, focused on enhancing client satisfaction and loyalty. Demonstrated ability to drive results through effective client engagement and tailored solutions.
Overview
15
15
years of professional experience
Work History
Lead Client Management Consultant
Sentient Jet
Quincy
09.2022 - Current
- Cultivated strong client relationships, enhancing retention and loyalty.
- Managed client inquiries, providing timely responses to enhance satisfaction levels.
- Coordinated client onboarding processes, ensuring seamless integration with services.
- Assisted in resolving client issues through effective communication and problem-solving.
- Educated clients on service offerings to maximize resource utilization.
- Monitored client feedback, identifying actionable areas for service enhancement.
- Collaborated with team members to streamline client management workflows.
- Analyzed customer data to identify trends and opportunities for operational enhancement.
Director of Programming
Benchmark Senior Living
Waltham
06.2011 - 07.2021
- Developed engaging programming schedules for residents in senior living communities.
- Collaborated with staff to design activities that enhanced resident engagement and satisfaction.
- Facilitated staff training sessions on resident engagement best practices.
- Evaluated community needs to enhance lifestyle programs and satisfaction levels.
- Coordinated events that increased social interaction among residents and families, strengthening community bonds.
- Established partnerships with local organizations to expand and diversify program offerings, enhancing resident experiences.
- Managed budgets for programming initiatives to optimize resource utilization.
- Ensured compliance with safety regulations during all programming activities.
Education
High School Diploma -
Cranston High School East
Cranston06-1995
Some College (No Degree) - General Studies
Community College of Rhode Island
Warwick, RISkills
- Client relationship management
- Client onboarding
- Issue resolution
- Service improvement
- Data analysis
- Strategic planning
- Problem solving
- Team leadership
- Time management
- Communication skills
- Attention to detail
Accomplishments
- Immelman Award Nomination through Flex Jet
Timeline
Lead Client Management Consultant
Sentient Jet
09.2022 - Current
Director of Programming
Benchmark Senior Living
06.2011 - 07.2021
High School Diploma -
Cranston High School East
Some College (No Degree) - General Studies
Community College of Rhode Island