Kristyn Shank
Fort Wayne,IN
Summary
. Goal-oriented Customer Service Rep with 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Professional in logistics management, prepared to drive operations efficiency and streamline supply chain processes. Skilled in inventory management, transportation coordination, and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, resourceful, and committed to delivering high-quality outcomes.
Organized Logistics Specialist with 5 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
Overview
20
20
years of professional experience
Work History
Logistics Specialist
Buchanan
04.2024 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Teacher
St. John The Baptist School
08.2011 - 04.2024
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Customer Service Representative
Sycamore Hills Golf Club
06.2019 - 01.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Specialist
FWO
04.2005 - 05.2011
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 75%.
- Maintained financial accounts by processing customer adjustments.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
Certification - Social Emotional Learning
WGU
Ft. Wayne, INAssociate of Applied Science - Early Childhood Education
Ivy Tech Community College Of Indiana
Indianapolis, IN4 2003
High School Diploma -
Bishop Luers High School
Ft. Wayne, IN4 1999
Skills
- Special education
- Classcape knowledge
- Experiential learning
- Test Proctoring
- Complaint resolution
- Sales expertise
- Professional telephone demeanor
- Inbound and Outbound Calling
- Staff education and training
- Strategic sales knowledge
- Training development aptitude
- Creative problem solving
- Service standard compliance
- Good listening skills
- Retail store support
- Technical Support
- Multi-line phone talent
- Money handling abilities
- Medical terminology knowledge
- Recordkeeping strengths
- Route dispatch
- Administrative support
- Inter-department collaboration
- Personnel training and development
- Scheduling
- Team Leadership
- Schedule Coordination
- Expertise in Sales
- Customer Relations
- Prospecting Clients
Timeline
Logistics Specialist
Buchanan
04.2024 - Current
Customer Service Representative
Sycamore Hills Golf Club
06.2019 - 01.2021
Teacher
St. John The Baptist School
08.2011 - 04.2024
Customer Service Specialist
FWO
04.2005 - 05.2011
Certification - Social Emotional Learning
WGU
Associate of Applied Science - Early Childhood Education
Ivy Tech Community College Of Indiana
High School Diploma -
Bishop Luers High School
Similar Profiles
DEANDRA STEWARTDEANDRA STEWART
Service Desk Analyst at BuchananService Desk Analyst at Buchanan
Elizabeth KeetonElizabeth Keeton
Legal Assistant at Buchanan & Buchanan PALegal Assistant at Buchanan & Buchanan PA
Ana JoksicAna Joksic
Clinical Neuroscience Laboratory Student at Buchanan Lab, Dr. Lori BuchananClinical Neuroscience Laboratory Student at Buchanan Lab, Dr. Lori Buchanan
Christopher RayChristopher Ray
Senior Manager of Staffing Operations at CurehireSenior Manager of Staffing Operations at Curehire
Ella BashopElla Bashop
Team Lead at Pathway Community ChurchTeam Lead at Pathway Community Church