Summary
Overview
Work History
Education
Skills
Timeline
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Kristyna Garcia

Elgin

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Sales Development Representative

Feniex Industries
07.2022 - 11.2024
  • Won new business by articulating full value of company's capabilities to prospects.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Achieved and exceeded monthly and annual sales targets.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Customer Service Representative

Feniex Industries
04.2022 - 07.2022
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

CSR - Customer Service Representative

Maximus Call Center
06.2021 - 04.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Data Entry

Victory Outreach San Antonio West
01.2012 - 01.2021
  • Completed time-sensitive data entry requests.
  • Identified data entry errors and reported to necessary departments.
  • Performed routine data entry or document management.
  • Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
  • Performed data entry, filing, copying, and faxing.
  • Provided administrative support with accurate document preparation and data entry.

Education

High school diploma -

Del Valle High School
Del Valle, TX
05.2010

Skills

  • Data Entry
  • Typing
  • Word Processing
  • Office Administration
  • Microsoft Excel
  • Microsoft Outlook
  • Customer relationship building
  • Sales forecasting
  • Leads prospecting
  • Sales team collaboration
  • Team member motivation
  • Adaptability and flexibility
  • Customer engagement
  • Full-cycle sales process
  • CRM tracking
  • Account prospecting

Timeline

Sales Development Representative

Feniex Industries
07.2022 - 11.2024

Customer Service Representative

Feniex Industries
04.2022 - 07.2022

CSR - Customer Service Representative

Maximus Call Center
06.2021 - 04.2022

Data Entry

Victory Outreach San Antonio West
01.2012 - 01.2021

High school diploma -

Del Valle High School

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Kristyna Garcia