Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kristyna Mercer

Las Vegas,NV

Summary

To obtain a position that will utilize my skills and versatility to benefit mutual growth and success. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

24
24
years of professional experience

Work History

Office Manager

The Venetian Resort Hotel Casino
07.2010 - 06.2024
  • Acts as liaison between Director and Assistant Director and the Resort Services Team Members
  • Understands and meets financial objectives utilizing P&L statements, budgets and strategic plan to maximize profitability of operations
  • Performs administrative duties with extreme care and attention to detail correspondence, invoicing, HR paperwork, reads and sorts of mail and email, schedules appointments, maintains schedules and time-off calendar for call center team, and other clerical duties
  • Maintains highly confidential hotel, policy and team member information
  • Reduced Operational spending by $10,000 within first year with GREEN initiative.
  • Ensure that office supplies are fully stocked and order supplies while staying within budget
  • Must display a willingness to get involved and aid fellow employees, colleagues, guests, and outside contacts
  • Conduct interviews and participate in job fairs
  • Submit IT credentials for all department newly hired employees
  • Plan and execute department events as well as team member recognitions.

Leisure Sales Coordinator

The Venetian Resort Hotel Casino
07.2010 - 04.2015
  • Administrative support to the Executive Director and Leisure Sales Manager
  • Assist in developing comprehensive plans catering to leisure sales market segment for maximizing revenue with each account
  • Utilize expertise in Domestic and International wholesale leisure market to achieve monthly activity and revenue goall
  • Prepare expense, COMP, Revenue Reports, and invoices
  • Train newly hired staff.

Project Coordinator

Gensler of Nevada
07.2007 - 01.2009
  • Utilize Planwell and Buzzsaw for posting and printing drawings
  • Schedule meetings, conference calls, and webcast training
  • Ability to work well with Contractors, Project Managers, and Designers
  • Prepare monthly and quarterly reports

Executive Assistant

Sunterra Corporation
07.2006 - 07.2007
  • Administrative support to the CFO, Vice Present – US Controller, and Accounting Department
  • Schedule meetings, conferences, and conference calls in the US and International
  • Maintain and purchase office supplies and equipment
  • Ability to keep sensitive information confidential
  • Prepare invoices for payment and assist with bank reconciliations.

Executive Administrative Assistant

Fairfield Resorts Inc.
07.2000 - 07.2006
  • Administrative support for Regional and District Vice President, Resort and Assistant, Resort Managers, Board of Directors and department heads
  • Schedule meetings, conferences, and conference calls in the US and International
  • Prepare board packets, presentations, correspondences and travel arrangements
  • Purchase office supplies, computer equipment, and cellular devices
  • Process Approval for Expenditure forms and prepare expense reports
  • Organize and schedule conferences and necessary materials, staff meetings, annual and board meetings, and company outings
  • Prepare meeting minutes for staff, regional and Board of Directors meetings
  • Access guests/owner’s database for Front Desk Reservations, owner updates, and mass mailings.

Gifting Coordinator

Fairfield Resorts Inc.
09.2004 - 04.2005
  • Access guest’s database in CRS to accurately input all gifts, premium allocation, and gift distribution
  • Assist guests, owners, and staff as needed
  • Run nightly departmental reports and process daily validations
  • Maintain accurate account for cash and premiums valued over $50,000
  • Human Resources representative for Williamsburg, VA properties
  • Train newly hired employees.

Administrative Assistant

Fairfield Resorts Inc.
07.2000 - 09.2004
  • Record and transcribe Board of Directors meetings
  • Property auctions resulting in over $250,000 collected for foreclosed units, highest re-resale ever
  • Re-sales of property furnishings resulting in over $16,000 collected and applied to Reserve Account
  • Prepare expense reports, process payroll, and assist employees with benefit selection
  • Created and implemented Employee Appreciation and recognition programs.

Education

Associate of Applied Science - Business Management and Accounting

Commonwealth College (now Bryant & Stratton)
Hampton, VA

Skills

  • Excel and Lotus 1-2-3
  • Microsoft Office, WordPerfect, Outlook, TEAMS
  • WordPerfect 51/5
  • Knowledge of Mainframe, RCI Resort Link, and Reservations System, LMS, Showcase, CRM
  • Kronos, Virtual Roster, UKG, Teleopti, Delphi and AENIGMA

Websites

Timeline

Office Manager

The Venetian Resort Hotel Casino
07.2010 - 06.2024

Leisure Sales Coordinator

The Venetian Resort Hotel Casino
07.2010 - 04.2015

Project Coordinator

Gensler of Nevada
07.2007 - 01.2009

Executive Assistant

Sunterra Corporation
07.2006 - 07.2007

Gifting Coordinator

Fairfield Resorts Inc.
09.2004 - 04.2005

Executive Administrative Assistant

Fairfield Resorts Inc.
07.2000 - 07.2006

Administrative Assistant

Fairfield Resorts Inc.
07.2000 - 09.2004

Associate of Applied Science - Business Management and Accounting

Commonwealth College (now Bryant & Stratton)

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Kristyna Mercer