KRISTYNA CHAPS
Self
Superior,CO
1
Certification
14
Years of experience
Dynamic mental health technician with a proven track record at Centennial Peaks Hospital, excelling in care plan implementation and patient transitions. Skilled in active listening and organization, I foster positive relationships while ensuring compliance with documentation standards. Committed to enhancing patient experiences through compassionate support and effective communication.
Work History
Behavioral Health Technician
4 Months- Monitored client behavior and documented changes in accordance with treatment plans.
- Supported crisis intervention efforts by maintaining calm, structured environment.
- Assisted nursing and clinical staff with daily therapeutic activities and client supervision.
- Reported safety concerns, behavioral incidents, and care updates to interdisciplinary team.
- Maintained accurate records for observations, interventions, and client progress.
- Reinforced facility policies and boundaries to promote consistency and accountability.
- Guided clients through coping skills, routine development, and recovery-focused activities.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Prepared and submitted daily Type reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Worked as part of collaborative team to address changing needs of children and families.
- Used Software to document patient information, progress notes, and treatment plans.
Mental Health Technician
2 Years 5 Months- Supported admission and discharge processes by completing necessary paperwork, orienting new patients to unit, and ensuring smooth transition back into community upon discharge.
- Helped devise and implement effective plans of care as part of multidisciplinary team.
- Met administrative and clinical documentation requirements in terms of both content and timeliness.
Food Deliverer
3 Years 9 Months- Followed scanning, tracking and documentation procedures to avoid errors.
- Met deadlines while working autonomously in fast-paced environment.
- Interacted with members of public politely and professionally.
Private Caregiver
3 Years 9 Months- Empowered resident to complete tasks within individual capacity.
- Helped patient move safely in and out of bed and wheelchair.
- Offered care and companionship to homebound client with mental or physical limitations.
Janitorial Lead
1 Year 1 Month- Evaluated staff performance, provided feedback, and implemented improvement plans.
- Conducted regular inspections to ensure cleanliness standards were maintained.
- Maintained records of employee attendance, performance, and disciplinary actions.
Adoption Specialist
1 Year 11 Months- Led adoption counseling sessions, matching animals with suitable families through behavior and lifestyle assessments.
- Coordinated adoption applications, verifying readiness, references, and home-fit requirements for placement decisions.
Customer Service Representative
4 Years 6 Months- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Managed difficult customer situations with professionalism and empathy.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
Education
Bachelor of Science (B.S.)
Skills
Meal preparation
Multitasking and organization
Positive and professional
Order processing
Product knowledge
Key holder experience
Calm demeanor
Customer service
Customer satisfaction measurement
Money handling
Active listening
Certification
QMAP certification
Timeline
Behavioral Health Technician
Aspen Center for Women
2026.06 - CurrentRead More
Mental Health Technician
Centennial Peaks Hospital
2024.05 - CurrentRead More
Food Deliverer
Door Dash
2023.01 - CurrentRead More
Private Caregiver
Self
2023.01 - CurrentRead More
Janitorial Lead
L & H Janitorial
2017.08 - 2018.09Read More
Adoption Specialist
Every Creature Counts
2015.08 - 2017.07Read More
Customer Service Representative
Lord and Taylor
2012.07 - 2017.01Read More
Community College of Denver
Bachelor of Science (B.S.)
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Boulder High School
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