Kristyne Joyal

Scheduling New Patients from referrals, answering phones, customer service, rescheduling current patients, troubleshooting patient registration errors, interpreter scheduling for current patients, balanced office account at end of day.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Verified cleanliness and organization of storage areas and carts.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed waste paper and other trash from premises to designated area.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.
• Completed cycle counts and monthly inventory.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
• Maintained clean, orderly work environment free of hazards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Drove forklifts, pallet jacks and other equipment to move materials.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Delivered performance reviews, recommending additional training or advancements.
• Evaluated employee records and productivity and submitted evaluation reports.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues.
• Completed daily logs for management review.