Kristy S. Galke

Operated as an executive for a $220,000,000 franchisor of 95 restaurant locations; with 88 franchise and 7 company locations. Drove performance by partnering with branding/marketing, training, franchise development/ real estate, finance, and technology. Oversaw strategic, innovative, and financial aspects of the operations department. Led creative R&D for food and beverage innovation. Oversaw company planning, project management and menu development. Developed and enforced operational standards. Drove creation and implementation of training programs and materials for Front Burner and it's brands.

Promoted 4 times while with this company.

• Led menu innovation and food and beverage testing, resulting in the brand's best performing years for sales & traffic in 2021 & 2022.
• Developed strategic planning, yearly calendar mapping and project organization processes. Created an innovation pipeline and product/ project management process for streamlined corporate office operations.
• Increased franchisee satisfaction to all-time high through keen listening and collaboration.
• Drove operational efficiency by streamlining service and reducing table turn times by 45 minutes.
• Partnered with the Marketing team on product marketing and development including yearly product summits for fresh idea harvesting.
• Implemented substantive menu change in 2020 leading to significant increases in PPA, perception of value, net promoter score, intent to return, and menu understanding.
• Led beverage operations responsible for an additional .5 million in vendor contributions due to strategic menu placement of innovative cocktails, wines and leading beverage brands.
• Managed vendor partner relationships for menu engineering, consumer insights, beverage marketing, and nutritional services.
• Opened 12 units across 3 brands.
• Proof of concept creation: Led menu engineering, F&B innovation process, led operational direction and service standards.
• Drove Exceptional Food Initiative to improve quality of offerings and socially responsible ingredients. Removed 13 food additives.
• Oversaw gluten free, vegan, and nutritional program and menu development.

Responsible for operations of a gulf front resort, High Pointe, featuring 130 luxury hotel rooms, condos and exquisite homes with yearly revenue of $4,550,000. Drove performance by leading best in class hospitality through front desk operations, housekeeping, on-site restaurant management, maintenance, grounds keeping and beach seating services.

Promoted while with this company.

• Developed and executed strategic plans for business growth and expansion, resulting in increased market share. This resulted in contracting 35 new owners to manage their rental properties for an additional $1,225,000 in yearly revenue.
• Increased efficiency by streamlining operations and implementing new guest service processes.
• Led a diverse team of 6 direct reports and 35 resort personnel, fostering a positive work environment and high team member satisfaction.
• Cultivated strong relationships with owner- clients, vendors, and partners to ensure long-term success and loyalty.
• Responsible for P&L management. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget development, forecasting, and financial reporting processes.
• Analyzed market trends/data to identify potential opportunities for additional traffic and sales.
• Drove the successful execution of numerous events and promotions.
• Drove year-over-year business growth.

Operated as a licensed realtor with personal annual sales of $5,000,000 closing 40 plus home sales per year. Cultivated strong trusting client relationships which resulted in successful sales as well as satisfied clients who frequently recommended me to other potential clients. Drove performance by networking with fellow sales agents. Provided comprehensive market analysis and trend reports to achieve maximum profits for clients.

Received several sales awards including: Sales Agent of the Month, Buyers Agent of the Month, Most Listings, and Highest Volume of Sales.

• Consistently closed 3 to 4 sales per month.
• Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Expanded client base through being commonly referred by clients to their friends and family to represent them as their sales agent.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community and fellow realtors.
• Contributed to the success of the real estate agency by exceeding sales targets.
• Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
• Created compelling listing presentations that showcased properties unique features while highlighting their potential value to prospective buyers.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Crafted clear contracts to outline sales and purchases of properties.

Highly skilled US Army solider, mobilized to Iraq in 2003 in support of Operation Iraqi Freedom. Operated as the medical supply sergeant for a 10,000 line item warehouse supporting hospitals throughout Kuwait and Iraq and 160,000 US ground soldiers. Oversaw operations for the Logistics and Documents department of the warehouse leading 4 direct reports. Drove performance by partnering with fellow department heads including, shipping, receiving, storage, and secure medical. Oversaw logistical planning and strategic organization of the medical warehouse.

Promoted 4 times while in the Army.

• Expertly trained to be a quick, methodical thinker in a fast paced environment.
• Implemented quality control measures for incoming shipments, minimizing instances of damaged or expired products in inventory.
• Proven ability to learn quickly and adapt to new situations.
• Optimized storage space utilization through strategic reorganization of medical materials and equipment.
• Self-motivated, with a strong sense of personal responsibility.
• Conducted regular audits of medical stock levels, identifying discrepancies and resolving issues promptly.
• Operated a comprehensive database to track all medical assets, maintaining accountability and overall resource management.