Krisztina Kocsis
Stamford,CT
Summary
Hardworking Restaurant Manager with 12 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Ardens Solicitors
Norwalk, CT
05.2022 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Created detailed reports on weekly and monthly revenues and expenses.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages or bussing tables.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Server Shift Leader
Bareburger
Mount Kisco, NY
09.2019 - 02.2022
- Informed customers of daily specials and signature menu items.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Reviewed server performance evaluations on a regular basis in order to identify areas of improvement.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained and acclimated new servers to restaurant's culture and operations.
- Scheduled shifts for servers based on their availability and current workloads.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Provided exceptional service to high volume of daily customers.
Restaurant Manager
Adas Kitchen and Coffee/Roost LLC
Greenwich, CT
01.2016 - 01.2019
- Scheduled staff shifts and monitored labor costs.
- Oversaw food preparation, production and presentation according to quality standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Resolved customer complaints in a professional manner.
- Managed relationships with suppliers to ensure timely delivery of products.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Trained new employees to perform duties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared and led food service training programs to teach staff various tasks.
- Assisted in resolving any disputes between customers or employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Priced and ordered food products, kitchen equipment and food service supplies.
Cashier Team Lead
Jordans Pizza
Norwalk, CT
09.2014 - 01.2016
- Performed daily opening and closing procedures for the register area.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new cashiers on proper use of registers and store policies.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Balanced daily transactions on a computerized point-of-sale system.
- Offered customers carry-out service at completion of transaction.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained positive relationships with customers to promote further business opportunities.
Restauarant Manager
Garden Catering
Norwalk, CT
10.2011 - 01.2016
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured compliance with health and safety regulations.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Resolved customer complaints in a timely manner.
- Provided leadership and direction to restaurant employees.
- Assisted personnel with duties and tasks during high-volume periods.
- Managed cash register operations including deposits and reconciling discrepancies.
- Analyzed operational costs and made recommendations for cost savings.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cusomer Service Agent
Garavel Chrysler Jeep Dodge Ram
Norwalk, CT
06.2013 - 12.2013
- Performed basic administrative duties such as filing documents, updating records and maintaining inventory logs.
- Demonstrated car features and explained benefits to potential buyers.
- Managed sales negotiations and financing options.
- Kept track of sales data using computerized tracking systems or manual methods.
- Answered customer emails and telephone requests for information.
- Advised customers on maintenance needs, service plans and additional products available for purchase.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Greeted customers to determine wants or needs.
- Followed up with customers to build long-term relationships and successful referrals.
Education
High School Diploma -
Norwalk High School
Norwalk, CT06-2013
Some College (No Degree) -
Norwalk Community College
Skills
- Operations Management
- Schedule Coordination
- Menu Development
- Staff Management
- Recruitment
- Restaurant Operations Management
Certification
ServSafe Certified
Timeline
Restaurant Manager
Ardens Solicitors
05.2022 - Current
Server Shift Leader
Bareburger
09.2019 - 02.2022
Restaurant Manager
Adas Kitchen and Coffee/Roost LLC
01.2016 - 01.2019
Cashier Team Lead
Jordans Pizza
09.2014 - 01.2016
Cusomer Service Agent
Garavel Chrysler Jeep Dodge Ram
06.2013 - 12.2013
Restauarant Manager
Garden Catering
10.2011 - 01.2016
High School Diploma -
Norwalk High School
Some College (No Degree) -
Norwalk Community College
Similar Profiles
Muhammad MiahMuhammad Miah
Accounts Manager, Team Lead at Ardens ManagerAccounts Manager, Team Lead at Ardens Manager
Mark McKoyMark McKoy
Talent Manager, Project Management Office at ARDENS GARDENTalent Manager, Project Management Office at ARDENS GARDEN
Leah HanleyLeah Hanley
Office administrator at Cahill&Company SolicitorsOffice administrator at Cahill&Company Solicitors
Fredal RuizFredal Ruiz
Restaurant Waiter at The Old Greenwich Social ClubRestaurant Waiter at The Old Greenwich Social Club
Edwin Noel Santana GomezEdwin Noel Santana Gomez
Cashier, Shopper, Trainer, Team Leader Assistance at Whole Foods Market IncCashier, Shopper, Trainer, Team Leader Assistance at Whole Foods Market Inc