KRITHIGA MANICKAM

2015–2017 (Agile Responsibilities) | 2012–2015 (Technical Responsibilities)

Scrum Master / Agile Responsibilities

• JAL (Japan Airlines) – Axess (CRS) migration to TravelPort. Led the transition of CRS Migration and Airline application enhancement projects from traditional Waterfall model to Agile Scrum framework.
• Collaboration: Participate in Scrum ceremonies, collaborate with QA analysts, and work closely with system architects.
• Facilitated Agile adoption workshops and coached cross-functional teams (developers, QA, Business Analysts, architects) on Scrum principles and iterative delivery practices.
• Helped shift team mindset from phase based delivery to iterative, value driven increments.
• Coached team members on Scrum principles, user stories, Definition of Done, and incremental delivery, improving collaboration and predictability
• Used Agile techniques such as burndown tracking, retrospective formats, and impediment management to support continuous improvement.

Technical Leadership & SDLC Experience

• Technical Leadership: Provided technical guidance to junior developers, mentor team members, and assist with code reviews.
• Development & Coding: Develop new applications and enhance existing software using TPF Assembler, SabreTalk, and C/C++ in a zTPF environment.
• System Optimization & Troubleshooting: Debug real-time applications, analyze system dumps, and optimize code to ensure high availability and performance.
• Testing & Maintenance: Perform unit testing, functional testing support, and provide 2nd level support for production issues.
• Documentation: Create Technical Design Documentation, Unit Test Plans (UTP), and User Technical Requirements (UTR).
• Implementation & Support: Support zTPF cutover, disaster recovery procedures, and offer on-call production support.

• Interline E-Ticketing (IET) enablement with 57 carriers and also 15 IET Migrations to Amadeus ALTEA Systems / Generic Sabre Line / SITA for United Airlines(UA)
• UA EDIFACT Links Set-up for Inter Airline Through Check-In (TCI) with 23 carriers and also 8 TCI migrations to Amadeus ALTEA Systems / Sabre.
• Seat Map Display and Request, GDS Implementations (Eg.: Farelogix, Topas), Implementing Interactive Sell and Availability for US Airways and Continental.
• Involved in requirement and analysis phase.
• Used IBM TPF Assembler to build EDIFACT message for PNR synchronization between Airline and Amadeus.
• Prepared Unit Test Cases, Test Case Matrix and performed Unit Testing and System Integration Testing.